000			01218 a2200229 4500
003			Oost
005			20231129122248.0
008			231125b |||||||| |||| 00| 0 eng d
020			_a9781843346548
040			_cCUS
082			_bBAL/M _a020.68
100			_aBalague, Nuria _923394
245			_aManaging your Library and its Quality the ISO 9001 way
260			_aNew Delhi: _bChandos Publishing _c2011.
300			_a211p.
505			_a1. Quality approaches 2. The ISO standards 3. Origin and evolution of the ISO 9000 standard 4. Which libraries use the ISO 9001 and why Part 2. Building your library's quality management system according to the ISO 9001 standard 5. Introduction 6. Quality management systems requirements 7. Normative reference 8. Terms and definitions 9. Quality management system 10. Management responsibility 11. Resource management 12. Product realisation 13. Measurement, analysis and improvement 14. The certification process 15. Further ideas for improving the quality management system
650			_aProduct realisation _924362
650			_aNormative reference _924363
650			_aISO standards _924364
700			_924361 _aSaarti, Jarmo
942			_2ddc _cWB16
999			_c213874 _d213874