| 000 | 03079cam a22003858i 4500 | ||
|---|---|---|---|
| 999 |
_c197400 _d197400 |
||
| 020 | _a9781119229247 | ||
| 020 | _a9781119229254 | ||
| 040 | _cCUS | ||
| 082 | 0 | 0 |
_a658.45 _bSEE/C |
| 100 | 1 | _aSeeger, Matthew W. | |
| 245 | 1 | 0 |
_aCommunication in times of trouble : _bbest practices for crisis and emergency risk communication / _cMatthew W. Seeger, Timothy L. Sellnow. |
| 250 | _a1st edition. | ||
| 300 |
_a139 P. _bpb |
||
| 504 | _aIncludes bibliographical references and index. | ||
| 505 | 0 | _aProcess approach : take a process approach to crisis communication -- Pre-event planning : engage in pre-event planning for crisis communication -- Partnerships : form stakeholder partnerships with publics -- Public concern : listen to and acknowledge concerns of publics -- Honesty : communication with honesty, frankness, and openness -- Collaborate : collaborate and coordinate with credible sources -- Media access : meet the needs of the media and remain accessible -- Compassion : communicate with compassion -- Uncertainty : accept uncertainty and ambiguity -- Empowerment : communicate messages of empowerment. | |
| 650 | 0 | _aCommunication in crisis management. | |
| 942 | _cWB16 | ||