000			01650nam a2200145Ia 4500
999			_c177947 _d177947
020			_a9780803950771
040			_cCUS
082			_a302.2 _bBUR/H
245		0	_aHuman communication/ _cBurgoon,Michael
250			_a3rd.ed.
260			_aLondon: _bSage publications, _c1994.
300			_a376
505			_aPart I. The Variables in Communication Process -- 1. An introduction to human communication -- 2. Source variables -- Credibility -- Power as a perceived attribute -- 3. Receiver variables -- Psychological characteristics of a receiver -- Variations in receiver listening ability -- 4. Variables inhibiting effective communication -- The scientific view of language -- The nature of language -- 5. Nonverbal communication by Judee K. Burgoon and Laura K. Guerrero -- Functions of nonverbal communication -- Part II. Comments on the Functions of Human Communication -- 6. Persuasion: approaches to gaining compliance -- Defining the persuasion process -- Approaches to persuasion -- Learning theories -- 7. Persuasion: applications and message strategies -- The components of a persuasive message -- Selecting message appeals that are persuasive -- Making strategic decisions about what to include in a persuasive message -- 8. Decision making -- Group problem solving and decision making -- 9. Relational communication -- Interpersonal orientations -- Factors that promote the establishment of social relationships -- Power and status as determinants of social relationships -- Relationships in decay -- 10. Communication and conflict -- Types of conflict -- Intergroup conflict patterns -- Strategies for managing conflict.
942			_cWB16 _01