000			01266pam a2200301 a 4500
999			_c165651 _d165651
020			_a0070364524
040			_cCUS
082	0	0	_a658.45 _bLAR/C
100	1		_aLarkin, TJ.
245	1	0	_aCommunicating change: how to win employee support for new business directions/ _cTJ and Sandar Larkin.
260			_aNew York : _bMcGraw-Hill, _cc1994.
300			_axiii, 252 p. : _bill. ; _c24 cm.
504			_aIncludes bibliographical references and index.
505			_aPart I: Communicate Directly to Supervisors. Target Supervisors. Don't Go Directly to the Front Line. Don't Trickle Down through Middle Management. Middle Managers: Improving Their Communication. Communicating Customer Service. Communicating New Technology. Communicating a Downsizing. Communication Training is Not the Answer. Making Supervisors Number One Priority. Part II: Use Face-to-Face Communication. If It's Not Face-to-Face, It's Not Communication. Video. Briefing Meetings. Company Newspaper. Suggestion Schemes. Employee Attitude Surveys. Putting Your Communication to the Test. Part III: Communicate Relative Performance of Local Work Area. Your Employees Don't Care About the Company. Communicating Quality: Better or Worse Than Competitor's. Communicating Quality: Looking In-House. Communicating Customer Service Performance. Stop Communicating Values. If You're the Boss, Communicate Performance. How to Communicate When Everything is Uncertain.
650		0	_aCommunication in personnel management.
650		0	_aIndustrial relations.
650		0	_aOrganizational change.
700	1		_aLarkin, Sandar.
942			_cWB16