000			01131cam a2200289 a 4500
999			_c163305 _d163305
020			_a9781412922852 (pbk.)
020			_a9781412922845 (hardcover)
040			_cCUS
082	0	0	_a302.2 _bMOS/C
100	1		_aMoss, Bernard,
245	1	0	_aCommunication skills for health and social care/ _cBernard Moss.
260			_aThousand Oaks, CA : _bSage Publications, _c2007.
300			_ax, 212 p. _c25 cm.
504			_aIncludes bibliographical references and index.
505			_aAcceptance -- Active listening -- Adult learning -- Advising -- Advocacy -- Anti-discriminatory practice -- Assessment -- Barrier gestures -- Breaking bad news -- Chairing meetings -- Challenging -- Clarifying -- Confidentiality -- Conflict management -- Counselling -- Court room skills -- Ecomaps -- Empathy -- Empowerment, resilience, and a strengths perspective -- Endings -- Establishing a professional relationship -- Feedback-giving and receiving -- Genograms -- Getting unstuck -- Information technology (IT) -- Interpreters -- Interviewing -- Learning difficulties -- Loss -- Mediation skills -- Non-verbal communication -- Paraphrasing -- Partnership working -- Reflective practice -- Religion -- Report writing -- Resilience -- Spirituality -- Strenghts perspective -- Summarising -- Supervision -- Talks and presentations -- Telephone Skills -- Time management -- Transference -- Whistle blowing -- 'Wicked' skills -- Wrong messages.
650		0	_aCommunication in social work.
650		0	_aCommunication in medicine.
650		0	_aAllied health personnel and patient.
942			_cWB16 _01