000			01512cam a22003254a 4500
999			_c162929 _d162929
020			_a0199261741 (hbk. : alk. paper)
020			_a019926175X (pbk. : alk. paper)
040			_cCUS
082	0	0	_a658.406 _bHEC/A
100			_aHeckscher, Charles C.
245	0	0	_aAgents of change: crossing the post-industrial divide/ _cCharles Heckscher
260			_aOxford ; _aNew York : _bOxford University Press, _c2003.
300			_a237 p. ; _c25 cm.
504			_aIncludes bibliographical references (p. [223]-228) and index.
505			_aPart I: Introduction 1. Introduction 2. Overview of the Cases Part II: Cases 3. AT&T: Cooperation Is Not Enough 4. Ferrovie dello Stato [the Italian State Railways]: A Vision Without Agreement 5. Lucent: Towards Strategic Engagement 6. Electricite de France: Moving Towards the National Policy Level Part III: The Intervention Approach 7. A 'Full Engagement' Approach to Intervention 8. Techniques and Methods 9. The Consultant Role: Transference and Counter-Transference Part IV: The Emerging Stakeholder Regime 10. Assessing the Interventions: Achievements and Limitations 11. The Current Impasse 12. Towards Post-Industrial Relations
650		0	_aOrganizational change.
650		0	_aPressure groups.
650		0	_aIndustrial relations.
650		0	_aOrganizational change
942			_cWB16