The Routledge handbook of consumer behaviour in hospitality and tourism / edited by Saurabh Kumar Dixit

Includes bibliographical references and index.

Section 1 Overview of Consumer Behaviour1.Conceptual Foundation of Consumer BehaviourKuan-Huei Lee2. Revisiting the Sociology of Consumption in Tourism Korstanje Maximiliano and Hugues Seraphin3. Exploring Tourist Transformation: from Need to Desire to ExperienceRonnie Ballantyne, Finlay Kerr, Shirley Rate and Luiz Moutinho4. Factors Affecting Tourist Buying BehaviourJennifer Kim Lian Chan and Azilah Kasim5. The Role and Influence of Emotions on Tourist BehaviourGabrielle Walters and Shanshi Li6. Consumer Information Seeking BehaviourGaitree (Vanessa) Gowreesunkar and Saurabh Kumar Dixit7. Now and When: Reflecting on Some Realities of Consumer Behaviour in the Hospitality IndustryRoy C Wood8. Ethical Issues of Consumer BehaviourAnn Hindley and Xavier Font 9. Cross - Cultural Issues of Consumer Behaviour in Hospitality and TourismClare Hindley and Melanie Kay SmithSection 2 Service Quality Vis-A-Vis Consumer Behaviour10. Service Quality: Customers' PerspectiveDavid Drewery and Ron McCarville11. Management Perception of Service QualityAna Oliveira - Brochado and Paulo Rita12. Measuring Service Quality Aijing Liu, Emily Ma and Christy Yen Nee Ng13. Application of Total Quality Management in Tourism SectorAparna Raj and Saurabh Kumar Dixit14. The Impact of Music's Volume and Tempo on Dining Consumers' Behaviours and Perceptions of QualityMichael C. Ottenbacher, Robert J. Harrington and Anja Treuter15. Service Experiences in the Tourism and Hospitality Industry: Conceptualization and MeasurementGirish Prayag, Joerg Finsterwalder and C. Michael Hall16. Innovations in ExperienceValentina Della Corte and Giovanna Del GaudioSection 3 Customer Satisfaction Perspective17. Service, Emotional Satisfaction and Behaviour PatternsDavid Drewery and Ron McCarville18. Attributes Influencing Customer Satisfaction in TourismGaitree (Vanessa) Gowreesunkar and Stelios Varvaressos19. Customer Satisfaction and Pricing DecisionsGiampaolo Viglia20. Destination Image, Customer Satisfaction And Behavioural Intentions: The State-Of-The-Art and A New Research Agenda Anestis Fotiadis, MariosSotiriadis and Chris A. Vassiliadis21. Customer Delight from Hospitality and Tourism ExperienceJianyu Ma and Noel Scott22. Cruise Passenger's Travel Patterns, Behavioural Intentions and Motivations Abdullah Tanrisevdi and Vedat Acar23. Customer Complaint BehaviourPoh Theng, Loo 24. Enhancing Service Recovery Performance through Error Management CulturePriyanko GuchaitSection 4 Consumer Loyalty Outlook25. Antecedents of Consumer LoyaltyChristy Yen Nee Ng, Brian KeeMun Wong and Emily Ma26. Developing a Consumer Loyalty Model Jeynakshi Ladsawut and Robin Nunkoo27. Customer Engagement in Building Consumer Loyalty Keith H. Mandabach 28. Consumer Loyalty Trends in the Hotel IndustryJohn Bowen29. Brand Experience and Loyalty Camille Erika Kapoor and Renata Fernandes Guzzo30. Relationship Marketing on Social Software Platforms Sandra Maria Correia Loureiro and Eduardo MoraesSarmento31. Destination Branding and Customer Behavioural Intentions: The Case of Istanbul as a Cultural Destination Brand Stella Kladou Section 5 E - Consumer Behaviour32. Social Media in Hospitality and Tourism Ulrike Gretzel and Kyung Hyan Yoo33. Social Media and the Desire for Authentic Travel ExperiencesBonita M. Kolb34. Travel Review Websites and Interactive Travel ForumsMarios Sotiriadis, Anestis Fotiadis and Chris A. Vassiliadis35. The Potential for eWOM to affect Consumer Behaviour in TourismAlana Harris and Bruce Prideaux36.The Travel Distribution System and Information and Communication Technologies (ICT) Roberta Minazzi37. Marketing Communications in Tourism and Hospitality: Trends and Implications of An Online Environment Shirley Rate, Ronnie Ballantyne, Finlay Kerr and Luiz Moutinho 38. Electronic Customer Relationship Management and Customer Satisf action Melissa A. Baker Section 6 Emerging Dimensions of Consumer Behaviour39. Technological Advancements Shaping Consumer Behaviour Ali Bavik, Henrique Fatima Boyol Ngan and Erdogan Ekiz 40. Exploring Consumer Behaviour at Slow Food Festivals in Rural Destinations Samuel Adeyinka-Ojo and Catheryn Khoo-Lattimore 41. Smartphone Technological Advancement and Consumers Sarah Gardiner, Joan Carlini and Noel Scott 42. Usability Analysis of Augmented Reality for Tourism Destination Image Promotion Azizul Hassan and Neda Shabani 43. Servicescape for Hospitality and Tourism Consumers Richard Tresidder 44. Socially Responsible and Sustainable Practices: How to Involve Tourists and Guests?Frans Melissen 45. Tourism Industry Adaptation to a Changing Consumer Market: A Case Study of New Zealand Adam Weaver 46. Consumer Behaviour and the Olympic Games Luke R. Potwarka and Kai Jiang