Total quality management/ Dale H. Besterfield
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Item type | Current library | Call number | Status | Date due | Barcode | Item holds |
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Central Library, Sikkim University General Book Section | 658.4013 BES/T (Browse shelf(Opens below)) | Available | P05224 |
I. PRINCIPLES And PRACTICES.
1. Introduction.
2. Leadership.
3. Customer Satisfaction.
4. Employee Involvement.
5. Continuous Process Improvement.
6. Supplier Partnership.
7. Performance Measures.
II. TOOLS AND TECHNIQUES.
8. Benchmarking.
9. Information Technology.
10. Quality Management Systems.
11. Environmental Management Systems.
12. Quality Function Deployment (QFD).
13. Quality By Design.
14. Failure Mode and Effect Analysis (FMEA).
15. Products Liability.
16. Total Productivity Maintenance.
17. Management Tools.
18. Statistical Process Control (SPC).
19. Experimental Design.
20. Taguchi's Quality Engineering.
Appendix.
References.
Index.
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