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The future of retail banking: delivering value to global customer/ Joseph A. DiVanna.

By: Divanna, Joseph AMaterial type: Text

TextPublication details: New York: Palgrave Macmillan, 2004Description: xiii, 178 p. : ill. ; 24 cmISBN: 1403911266Subject(s): Banks and banking | Customer services--Management | Financial services industry | Value | Business enterprises--Finance | FinanceDDC classification: 332.12068

Contents:

PART I: GETTING THERE: SENSING THE MARKET AND IDENTIFYING THE COMPETITIVE PROBLEM The Future of Money, Payments and Value Exchange Globalization, Mergers and Acquisitions The Advance of Technology Social Factors and Demographics PART II: BEING THERE: WHAT DO THESE FACTORS MEAN FOR YOUR FIRM Organization, Business Processes and Skills Rethinking Lines of Business Developing Revenue Opportunities and Fee Income Branding, Channels and Customer Behavior PART III: COMPETING THERE: DEVELOPING STRATEGIC INITIATIVES Innovating New Products and Technology Becoming Customer Intimate Operational Customer Excellence Smart Sourcing and Engaging Partners

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Holdings
Item type	Current library	Call number	Status	Date due	Barcode	Item holds
General Books	Central Library, Sikkim University General Book Section	332.12068 DIV/F (Browse shelf(Opens below))	Available		P41140

Total holds: 0

PART I: GETTING THERE: SENSING THE MARKET AND IDENTIFYING THE COMPETITIVE PROBLEM
The Future of Money, Payments and Value Exchange Globalization, Mergers and Acquisitions The Advance of Technology Social Factors and Demographics

PART II: BEING THERE: WHAT DO THESE FACTORS MEAN FOR YOUR FIRM
Organization, Business Processes and Skills Rethinking Lines of Business Developing Revenue Opportunities and Fee Income Branding, Channels and Customer Behavior

PART III: COMPETING THERE: DEVELOPING STRATEGIC INITIATIVES
Innovating New Products and Technology Becoming Customer Intimate Operational Customer Excellence Smart Sourcing and Engaging Partners

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