TY  - BOOK
TI  - Information and communication technologies in tourism 2009 : proceedings of the international conference in Amsterdam, the Netherlands, 2009
SN  - 9783211939703 (pbk.)
U1  - 910.28 
PY  - 2009///
CY  - Wien, New York
PB  - Springer-Verlag
KW  - Tourism
KW  - Computer network resources
KW  - Information resources
N1  - Conference proceedings; Includes bibliographical references; 1 Online Communities

U. Gretzel, H. Go, K. Lee, and T. Jamal
Role of Community Informatics in Heritage Tourism Development................. 1
L. Cantoni, S. Tardini, A. Inversini, and E. Marchiori
From Paradigmatic to Syntagmatic Communities: A Socio-Semiotic
Approach to the Evolution Pattern of Online Travel Communities................. 13
C. M. Paris
The Virtualization of Backpacker Culture ....................................................... 25

2 User Generated Content

K.-H. Yoo and U. Gretzel
Comparison of Deceptive and Truthful Travel Reviews.................................. 37
K.-H. Yoo, Y. Lee, U. Gretzel, and D. R. Fesenmaier
Trust in Travel-Related Consumer Generated Media ...................................... 49
C. Bosangit, S. McCabe, and S. Hibbert
What is Told in Travel Blogs? Exploring Travel Blogs for Consumer
Narrative Analysis ........................................................................................... 61
N. Au, D. Buhalis, and R. Law
Complaints on the Online Environment – The Case of
Hong Kong Hotels ........................................................................................... 73
K. L. Sidali, H. Schulze, and A. Spiller
The Impact of Online Reviews on the Choice of Holiday
Accommodations ............................................................................................. 87
C. Hofstaetter and R. Egger
The Importance and Use of Weblogs for Backpackers.................................... 99

3 Recommender Systems

H.-S. Doong, H.-C. Wang, and J.-G. Fong
The Effects of Virtual Product Experience on Changing Consumers’
First Impression Bias ..................................................................................... 111
G. M. McGrath
Towards Risk Minimization for Novice Gamblers: A ‘Not So Expert’
System............................................................................................................ 123
O. Daramola, M. Adigun, and C. Ayo
Building an Ontology-Based Framework for Tourism
Recommendation Services............................................................................. 135
T. Mahmood, F. Ricci, and A. Venturini
Learning Adaptive Recommendation Strategies for
Online Travel Planning .................................................................................. 149

4 Mobile Technology

D. Buhalis and L. Pistidda
Wireless Applications in Destinations ........................................................... 161
G. Tumas and F. Ricci
Personalized Mobile City Transport Advisory System.................................. 173
A. Garcia, M. T. Linaza, O. Arbelaitz, and P. Vansteenwegen
Intelligent Routing System for a Personalised Electronic Tourist Guide....... 185

5 Platforms and Tools

F. Bellotti, R. Berta, A. De Gloria, and L. Primavera
Designing Online Virtual Worlds for Cultural Heritage ................................ 199
M. Zanker, M. Fuchs, A. Seebacher, M. Jessenitschnig, and M. Stromberger
An Automated Approach for Deriving Semantic Annotations of
Tourism Products Based on Geospatial Information ..................................... 211
N. Zeni, N. Kiyavitskaya, S. Barbera, B. Oztaysi, and L. Mich
RFID-Based Action Tracking for Measuring the Impact of
Cultural Events on Tourism ........................................................................... 223
N. Holyoak, D. Carson, and D. Schmallegger
VRUM™: A Tool for Modelling Travel Patterns of Self-Drive Tourists...... 237
M. T. Linaza, C. Sarasua, and Y. Cobos
MPEG-7 Compliant Indexation Tool for Multimedia Tourist Content.......... 249
A. Bilgihan, S. Beldona, and C. Cobanoglu
The Adoption of Fingerprint Payment Technology Mechanisms
at the Customer End....................................................................................... 261
VIII

6 Website Optimisation

L. Xiong, C. Cobanoglu, P. Cummings, and F. DeMicco
Website Accessibility of U.S. Based Hospitality Websites ........................... 273
S. Qi, R. Law, and D. Buhalis
A Study of Chinese and International Online User Perceptions of Hotel
Websites’ Usefulness..................................................................................... 285
P. O’Connor
Global e-Readiness of Hotel Chain Websites ................................................ 297
R. Baggio and M. A. Corigliano
On the Importance of Hyperlinks: A Network Science Approach................. 309
A. Inversini and L. Cantoni
Cultural Destination Usability: The Case of Visit Bath................................. 319
F. Anuar, Z. Xiang, and U. Gretzel
Effectiveness of eBrochures: An Analysis of Use Patterns............................ 333

7 Electronic Marketing

R. Daniele, A. J. Frew, K. Varini, and A. Magakian
Affiliate Marketing in Travel and Tourism.................................................... 343
W.-J. Huang and B. C. Lee
Capital City Tourism: Online Destination Image of Washington, DC .......... 355
U. Bauernfeind and A. Dickinger
E-Mail Service Quality of Profit and Not for Profit Organisations in
the Tourism Industry...................................................................................... 369

8 ICT and Tourism Destinations

A. Inversini and D. Buhalis
Information Convergence in the Long Tail: The Case of Tourism
Destination Information ................................................................................. 381
B. C. Lee, B. Wicks, and W.-J. Huang
Development of Technology Training for Destination Marketing
Organisations ................................................................................................. 393
S. H. Valsson
The Credibility of Online News: The Case of the Iceland Tourist
Guide Association’s Website and e-Newsletter ............................................. 407
Z. Xiang and B. Pan
Travel Queries on Cities in the United States: Implications for
Search Engine Marketing in Tourism ............................................................ 419
IX

9 Technology Acceptance

M. Fuchs, C. Witting, and W. Höpken
E-Business Readiness, Intensity and Impact - An Austrian Hotel Study....... 431
T. Jung
Assessing Low-Cost Carrier eAirline System Success .................................. 443
B. Lubbe and A. Douglas
Information and Communication Technologies in Business and
Corporate Travel Management: An Overview............................................... 455
A. H. Zins
Deconstructing Travel Decision Making and Information
Search Activities ............................................................................................ 467
M. Sigala
Destination Management Systems (DMS): A Reality Check in
the Greek Tourism Industry ........................................................................... 481
B. Stangl and A. Schneider
Do Emotional Mental Models Before and After an Effective
Visitation of a Virtual World Differ?............................................................. 493
M. Fux and T. Myrach
Adoption of a Destination-Wide CRM Approach: An Empirical
Analysis of the Determinants in the Swiss Hospitality Industry.................... 507
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