TY - BOOK AU - Song,Haiyan TI - Tourism supply chain management SN - 9780415581561 U1 - 910.687 PY - 2012/// CY - London, New York PB - Routledge KW - Tourism KW - Management KW - Hospitality industry KW - Business logistics N1 - Includes bibliographical references (p. [184]-196) and index; 1. Introduction to Tourism Supply Chain Management 2. Demand Management and Forecasting 3. Tourism Supply Chain Coordination 4. Tourism Supply Chain Competition 5. Chain versus Chain Competition 6. Tourism Distribution Channels 7. Capacity and Inventory Issues in TSCM 8. Customer Relationship Management in TSCs 9. Information Communication Technologies and TSCM ER -