TY  - GEN
AU  - Balague, Nuria
AU  - Saarti, Jarmo
TI  - Managing your Library and its Quality the ISO 9001 way 
SN  - 9781843346548
U1  - 020.68  
PY  - 2011///
CY  - New Delhi
PB  - Chandos Publishing
KW  - Product realisation
KW  - Normative reference
KW  - ISO standards
N1  - 1. Quality approaches
2. The ISO standards
3. Origin and evolution of the ISO 9000 standard
4. Which libraries use the ISO 9001 and why
Part 2. Building your library's quality management system according to the ISO 9001 standard
5. Introduction
6. Quality management systems
requirements
7. Normative reference
8. Terms and definitions
9. Quality management system
10. Management responsibility
11. Resource management
12. Product realisation
13. Measurement, analysis and improvement
14. The certification process
15. Further ideas for improving the quality management system
ER  -