Balague, Nuria <br/><br/>
Managing your Library and its Quality the ISO 9001 way  

 - New Delhi:  Chandos Publishing  2011. 
 - 211p. 
<br/><br/>1. Quality approaches<br/>2. The ISO standards<br/>3. Origin and evolution of the ISO 9000 standard<br/>4. Which libraries use the ISO 9001 and why<br/>Part 2. Building your library's quality management system according to the ISO 9001 standard<br/>5. Introduction<br/>6. Quality management systems<br/>requirements<br/>7. Normative reference<br/>8. Terms and definitions<br/>9. Quality management system<br/>10. Management responsibility<br/>11. Resource management<br/>12. Product realisation<br/>13. Measurement, analysis and improvement<br/>14. The certification process<br/>15. Further ideas for improving the quality management system 
<br/><br/><label>ISBN: </label>9781843346548 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Product realisation<br/>Normative reference<br/>ISO standards
<br/><br/><label>Dewey Class. No.: </label>020.68   / BAL/M