TY - GEN AU - Bovee, Courtland L. TI - Business communication today SN - 9788131757994 U1 - 658.45 PY - 2011/// CY - New Delhi PB - Pearson Prentice Hall N1 - 1. Understanding the foundations of business communication 2. Applying the three steps writing process 3. Crafting brief messages 4. Supporting messages with quality inforrmation 5. Planning, writing, and completing reports and proposals ER -