Robbins;Hunsaker <br/><br/>
Training in Interpersonal Skills: Pearson New International Edition : TIPS for Managing People at Work/ 

 -  Pearson, 
<br/><br/>1. Skills: An Introduction<br/><br/>2. Self-Awareness: A Point of Departure<br/><br/>3. Self-Management: Clarifying Values, Setting Goals, and Planning<br/><br/>4. Applying Emotional Intelligence<br/><br/>5. Sending Interpersonal Messages<br/><br/>6. Listening and Reading Nonverbal Messages<br/><br/>7. Providing Feedback<br/><br/>8. Communicating Across Cultures<br/><br/>9. Setting Goals for Others<br/><br/>10. Coaching, Counseling, and Mentoring<br/><br/>11. Empowering People Through Delegation<br/><br/>12. Politicking<br/><br/>13. Applying Leadership Style<br/><br/>14. Managing Change<br/><br/>15. Facilitating Teamwork<br/><br/>16. Valuing Diversity<br/><br/>17. Ethical Decision Making<br/><br/>18. Creative Problem Solving<br/><br/>19. Resolving Conflicts<br/><br/>20. Persuading<br/><br/>21. Negotiating<br/><br/><br/> 
<br/><br/><label>ISBN: </label>9781292033952