Management and technology in knowledge, service, tourism & hospitality/ 
Gaol, Ford Lumban. Ed. 
 - London:  CRC Press,  2014. 
 - 141 p. 
<br/><br/><label>ISBN: </label>9781138001336 
<br/><br/><label>Dewey Class. No.: </label>910.684  / GAO/M