TY  - BOOK
AU  - Jeston,John
AU  - Jeston,John
TI  - Business process management : practical guidelines to successful implementations
SN  - 9780415641753
U1  - 658.533 
PY  - 2013///
CY  - New York
PB  - Routledge
KW  - Reengineering (Management)	
N1  - Part I: Frequently asked questions 

Part II: BPM - how do you do it? 

Part III: Case Studies and BPM Maturity 

Part IV: Appendices
ER  -