Jeston,John <br/><br/>
Business process management : practical guidelines to successful implementations/ 
John Jeston and Johan Nelis 
 - 3 rd ed. 
 - New York:  Routledge,  2013. 
<br/><br/>Part I: Frequently asked questions <br/><br/>Part II: BPM - how do you do it? <br/><br/>Part III: Case Studies and BPM Maturity <br/><br/>Part IV: Appendices 
<br/><br/><label>ISBN: </label>9780415641753 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Reengineering (Management)	
<br/><br/><label>Dewey Class. No.: </label>658.533  / JES/b