TY  - BOOK
AU  - Buttle,Francis
TI  - Customer relationship management
SN  - 9781856175227
U1  - 658.812 
PY  - 2014///
CY  - Oxford
PB  - Routledge
KW  - Customer relations--Management	
KW  - Relationship marketing	
KW  - Customer relations	
ER  -