TY - BOOK TI - Operations Management SN - 9780470997611 U1 - 658.5 PY - 2009/// CY - England PB - John wiley & sons ltd. N1 - About the Author. Preface. Acknowledgements. PART 1 INTRODUCTION. CHAPTER 1 Introduction. CHAPTER 2 Operations Strategy. PART 2 DESIGN. CHAPTER 3 Process Types. CHAPTER 4 Layout Design. CHAPTER 5 Facility Design and Location. CHAPTER 6 Process Technology. CHAPTER 7 Product and Service Design. CHAPTER 8 Process Design. CHAPTER 9 Job and Work Design. PART 3 MANAGEMENT. CHAPTER 10 Planning and Control. CHAPTER 11 Capacity Management. CHAPTER 12 Inventory Management. CHAPTER 13 Lean Operations and JIT. CHAPTER 14 Enterprise Resource Planning. CHAPTER 15 Supply Chain Management. CHAPTER 16 Project Management. CHAPTER 17 Quality. CHAPTER 18 Performance Measurement and Improvement. Glossary. Index ER -