Management Information Systems: managing information technology in the business enterprise/
James A. O'Brien
- 6th ed.
- Boston: McGraw Hill, 2004.
- xxix, 529p.
MODULE 1 Foundation Concepts 1 Foundations of Information Systems in Business 3 Section I: Foundation Concepts: Information Systems and Technologies 4 Section II: Foundation Concepts: Business Applications, Development, and Management 17 MC Information Technologies 3 Data Resource Management 69 Section I: Managing Data Resources 70 Section II: Technical Foundations of Database Management 84
Business Applications 5 Introduction to e-Business Systems 143 Section I: Functional Business Systems 141- Section II: Cross-Functional Enterprise Systems 161 6 Enterprise e-Business Systems 181 Section I: Customer Relationship Management: The Business Focus 182 Section II: Enterprise Resource Planning: The Business Backbone 192 Section III: Supply Chain Management; The Business Network 201 2 Competing with Information Technology 39 Section I: Fundamentals of Strategic Advantage 40 Section II: Using Information Technology for Strategic Advantage 48 4 Telecommunications and Networks 101 Section I: The Networked Enterprise 102 Section II: Telecommunications Network Alternatives 114 7 Electronic Commerce Systems 217 Section I: Electronic Commerce Fundamentals 218 Section II: e-Commerce Applications and Issues 231 8 Decision Support Systems 257 Section I: Decision Support in Business 258 Section II: Artificial Intelligence Technologies in Business 281 MODULE IV Development Processes 9 Developing Business/IT Strategies 309 Section I: Planning Fundamentals 310 Section II: Implementation Challenges 324 10 Developing Business/IT Solutions 341 Management Challenges 11 Security and Ethical Challenges 379 Section I: Security\', Ethical, and Societal Challenges of IT 380 Section II: Security)' Management of Information Technology 400 Section I: Developing Business Systems 342 Section II: Implementing Business Systems 358 12 Enterprise and Global Management of Information Technology 421 Section I: .Managing Information Technology\^ 422 Section II: Managing Global IT 436 M 0 DIJ L. Review*^ of Hardware and Software Technologies 13 Computer Hardware 459 Section I; Computer Systems: End User and Enterprise Computing 460 Section II: Computer Peripherals: Input, Output, and Storage Technologies 472 Appendix: Real World Case Studies Review Quiz Answers RQ-1 Selected References R-I Glossary for Business Professionals Name Index 1-3 Company Index 1-7 Subject Index I-ll 14 Computer Software 495 A-1 Section I: Application Software: End User