TY - BOOK AU - Kotler,Philip TI - Marketing management SN - 0273753363 U1 - 658.8 PY - 2011/// CY - Boston PB - Pearson N1 - Understanding marketing management -- Defining marketing for the 21st century -- Developing marketing strategies and plans -- Capturing marketing insights -- Collecting information and forecasting demand -- Conducting marketing research -- Connecting with customers -- Creating long-term loyalty relationships -- Analyzing consumer markets ER -