TY  - BOOK
AU  - Moss,Bernard
TI  - Communication skills for health and social care
SN  - 9781412922852 (pbk.)
U1  - 302.2  
PY  - 2007///
CY  - Thousand Oaks, CA
PB  - Sage Publications
KW  - Communication in social work
KW  - Communication in medicine
KW  - Allied health  personnel and patient
N1  - Includes bibliographical references and index; Acceptance --
Active listening --
Adult learning --
Advising --
Advocacy --
Anti-discriminatory practice --
Assessment --
Barrier gestures --
Breaking bad news --
Chairing meetings --
Challenging --
Clarifying --
Confidentiality --
Conflict management --
Counselling --
Court room skills --
Ecomaps --
Empathy --
Empowerment, resilience, and a strengths perspective --
Endings --
Establishing a professional relationship --
Feedback-giving and receiving --
Genograms --
Getting unstuck --
Information technology (IT) --
Interpreters --
Interviewing --
Learning difficulties --
Loss --
Mediation skills --
Non-verbal communication --
Paraphrasing --
Partnership working --
Reflective practice --
Religion --
Report writing --
Resilience --
Spirituality --
Strenghts perspective --
Summarising --
Supervision --
Talks and presentations --
Telephone Skills --
Time management --
Transference --
Whistle blowing --
'Wicked' skills --
Wrong messages
ER  -