Agents of change: crossing the post-industrial divide/
Charles Heckscher
- Oxford ; New York : Oxford University Press, 2003.
- 237 p. ; 25 cm.
Includes bibliographical references (p. [223]-228) and index.
Part I: Introduction 1. Introduction 2. Overview of the Cases
Part II: Cases 3. AT&T: Cooperation Is Not Enough 4. Ferrovie dello Stato [the Italian State Railways]: A Vision Without Agreement 5. Lucent: Towards Strategic Engagement 6. Electricite de France: Moving Towards the National Policy Level
Part III: The Intervention Approach 7. A 'Full Engagement' Approach to Intervention 8. Techniques and Methods 9. The Consultant Role: Transference and Counter-Transference
Part IV: The Emerging Stakeholder Regime 10. Assessing the Interventions: Achievements and Limitations 11. The Current Impasse 12. Towards Post-Industrial Relations