Waldron, Vincent R <br/><br/>
Managing risk in communication encounters/ 
Vincent R. Waldron 
 - New Delhi:  Sage,  2011. 
 - 257 p. 
<br/><br/><label>ISBN: </label>9781412966672 
<br/><br/><label>Dewey Class. No.: </label>650.13  / WAL/M