TY  - BOOK
AU  - Besterfield, Dale H.
TI  - Total quality management
SN  - 9788120328839
U1  - 658.4013 
PY  - 2008///
CY  - New Delhi
PB  - Pearson
KW  - Management
N1  - I. PRINCIPLES And PRACTICES. 
1. Introduction. 
2. Leadership. 
3. Customer Satisfaction. 
4. Employee Involvement. 
5. Continuous Process Improvement. 
6. Supplier Partnership. 
7. Performance Measures. 
II. TOOLS AND TECHNIQUES. 
8. Benchmarking. 
9. Information Technology. 
10. Quality Management Systems. 
11. Environmental Management Systems. 
12. Quality Function Deployment (QFD). 
13. Quality By Design. 
14. Failure Mode and Effect Analysis (FMEA). 
15. Products Liability. 
16. Total Productivity Maintenance. 
17. Management Tools. 
18. Statistical Process Control (SPC). 
19. Experimental Design. 
20. Taguchi's Quality Engineering. 
Appendix. 
References. 
Index
ER  -