Communication in times of trouble : best practices for crisis and emergency risk communication / Matthew W. Seeger, Timothy L. Sellnow.
Material type: TextEdition: 1st editionDescription: 139 P. pbISBN: 9781119229247; 9781119229254Subject(s): Communication in crisis managementDDC classification: 658.45Item type | Current library | Call number | Status | Date due | Barcode | Item holds |
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General Books | Central Library, Sikkim University | 658.45 SEE/C (Browse shelf(Opens below)) | Available | 47868 |
Includes bibliographical references and index.
Process approach : take a process approach to crisis communication -- Pre-event planning : engage in pre-event planning for crisis communication -- Partnerships : form stakeholder partnerships with publics -- Public concern : listen to and acknowledge concerns of publics -- Honesty : communication with honesty, frankness, and openness -- Collaborate : collaborate and coordinate with credible sources -- Media access : meet the needs of the media and remain accessible -- Compassion : communicate with compassion -- Uncertainty : accept uncertainty and ambiguity -- Empowerment : communicate messages of empowerment.
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