Tour operators and operations: development, management and responsibility / by Jakki Holland, David Leslie.

By: Holland, JakkiMaterial type: TextTextPublication details: UK: CABI, 2018Description: ix, 282 p. PBISBN: 9781780648231 (pbk. : alk. paper)Subject(s): Tourism -- Management | Package toursDDC classification: 910.68
Contents:
Introduction -- The package holiday and the rise of the tour operator -- The operating environment -- Product development -- Small and medium sized tour operators -- Customer service -- Financial planning : pricing the package -- Tour operators and key travel regulations (with David Grant) -- Distribution(place) -- Marketing -- Human resources and managing the workforce -- Crisis management -- A look ahead : challenges and issues.
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Holdings
Item type Current library Call number Status Date due Barcode Item holds
General Books General Books Central Library, Sikkim University
910.68 HOL/T (Browse shelf(Opens below)) Available 47440
General Books General Books Central Library, Sikkim University
910.68 HOL/T (Browse shelf(Opens below)) Available 47523
Total holds: 0

Includes bibliographical references and index.

Introduction -- The package holiday and the rise of the tour operator -- The operating environment -- Product development -- Small and medium sized tour operators -- Customer service -- Financial planning : pricing the package -- Tour operators and key travel regulations (with David Grant) -- Distribution(place) -- Marketing -- Human resources and managing the workforce -- Crisis management -- A look ahead : challenges and issues.

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