Communicating change: how to win employee support for new business directions/ TJ and Sandar Larkin.
Material type: TextPublication details: New York : McGraw-Hill, c1994Description: xiii, 252 p. : ill. ; 24 cmISBN: 0070364524Subject(s): Communication in personnel management | Industrial relations | Organizational changeDDC classification: 658.45Item type | Current library | Call number | Status | Date due | Barcode | Item holds |
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General Books | Central Library, Sikkim University General Book Section | 658.45 LAR/C (Browse shelf(Opens below)) | Available | P20578 |
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Includes bibliographical references and index.
Part I: Communicate Directly to Supervisors.
Target Supervisors.
Don't Go Directly to the Front Line.
Don't Trickle Down through Middle Management.
Middle Managers: Improving Their Communication.
Communicating Customer Service.
Communicating New Technology.
Communicating a Downsizing.
Communication Training is Not the Answer.
Making Supervisors Number One Priority.
Part II: Use Face-to-Face Communication.
If It's Not Face-to-Face, It's Not Communication.
Video.
Briefing Meetings.
Company Newspaper.
Suggestion Schemes.
Employee Attitude Surveys.
Putting Your Communication to the Test.
Part III: Communicate Relative Performance of Local Work Area.
Your Employees Don't Care About the Company.
Communicating Quality: Better or Worse Than Competitor's.
Communicating Quality: Looking In-House.
Communicating Customer Service Performance.
Stop Communicating Values.
If You're the Boss, Communicate Performance.
How to Communicate When Everything is Uncertain.
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