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Communicating change: how to win employee support for new business directions/ TJ and Sandar Larkin.

By: Larkin, TJContributor(s): Larkin, SandarMaterial type: Text

TextPublication details: New York : McGraw-Hill, c1994Description: xiii, 252 p. : ill. ; 24 cmISBN: 0070364524Subject(s): Communication in personnel management | Industrial relations | Organizational changeDDC classification: 658.45

Contents:

Part I: Communicate Directly to Supervisors. Target Supervisors. Don't Go Directly to the Front Line. Don't Trickle Down through Middle Management. Middle Managers: Improving Their Communication. Communicating Customer Service. Communicating New Technology. Communicating a Downsizing. Communication Training is Not the Answer. Making Supervisors Number One Priority. Part II: Use Face-to-Face Communication. If It's Not Face-to-Face, It's Not Communication. Video. Briefing Meetings. Company Newspaper. Suggestion Schemes. Employee Attitude Surveys. Putting Your Communication to the Test. Part III: Communicate Relative Performance of Local Work Area. Your Employees Don't Care About the Company. Communicating Quality: Better or Worse Than Competitor's. Communicating Quality: Looking In-House. Communicating Customer Service Performance. Stop Communicating Values. If You're the Boss, Communicate Performance. How to Communicate When Everything is Uncertain.

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Holdings
Item type	Current library	Call number	Status	Date due	Barcode	Item holds
General Books	Central Library, Sikkim University General Book Section	658.45 LAR/C (Browse shelf(Opens below))	Available		P20578

Total holds: 0

Includes bibliographical references and index.

Part I: Communicate Directly to Supervisors.
Target Supervisors.
Don't Go Directly to the Front Line.
Don't Trickle Down through Middle Management.
Middle Managers: Improving Their Communication.
Communicating Customer Service.
Communicating New Technology.
Communicating a Downsizing.
Communication Training is Not the Answer.
Making Supervisors Number One Priority.

Part II: Use Face-to-Face Communication.
If It's Not Face-to-Face, It's Not Communication.
Video.
Briefing Meetings.
Company Newspaper.
Suggestion Schemes.
Employee Attitude Surveys.
Putting Your Communication to the Test.

Part III: Communicate Relative Performance of Local Work Area.
Your Employees Don't Care About the Company.
Communicating Quality: Better or Worse Than Competitor's.
Communicating Quality: Looking In-House.
Communicating Customer Service Performance.
Stop Communicating Values.
If You're the Boss, Communicate Performance.
How to Communicate When Everything is Uncertain.

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