Management information systems: text and cases: a digital-firm perspective/ W.S. Jawadekar

STRATEGIC VIEW OF MIS
1. Management Information Systems in a Digital Firm
1.1 Management Information System (MIS): Concept 3
1.2 MIS: Definition 6
1.3 Role of the Management Information System 7
1.4 Impact of the Management Information System 8
1.5 MIS and the User 9
1.6 Management as a Control System K)
1.7 MIS: A Support to the Management 13
1.8 Management Effectiveness and MIS 13
1.9 Organisation as a
System 17
1.10 MIS: Organisation Effectiveness 19
1.11 MIS for a Digital Firm 21
Key Terms 23
Review Questions 23
Confirm Your Understanding 24
Case Study 25

2. E-Business Enterprise: A Digital Firm
2.1 Introduction to 'E-Business Enterprise: A Digital Firm' 27
2.2 Organisation of Business in a Digital Firm 31
2.3 E-business 34
2.4 E-commerce 36
2.5 E-communication 43
2.6 E-collaboration 44
2.7 Real Time Enterprise 47
Contents
2.8 What are the Technology Options for Becoming a Real Time Enterprise 48
Key Terms 51
Review Questions 52
Confirm Your Umlersumding 53
Case Study 54

3. Strategic Management ofBusiness Performance
3.1 The Concept of Corporate Planning
3.2 Essentiality ofStrategic Planning 62
3.3 Development of the Business Strategies 65
3.4 Types of Strategics 66
3.5 Short-Range Planning 69
3.6 Tools of Planning 70
3.7 Strategic Analysis ofBusiness 73
3.8 Balance Score Card, Score Card and Dash Board 76
3.9 MIS: Strategic Business Planning 83
Key Terms 86
Review Questions 86
Confirm Your Understanding 87
Case study 89

4. Information Security Challenges in E-Enterprises
4.1 Introduction 96
4.2 Security Threats and Vulnerability 98
4.3 Controlling Security Threat and Vulnerability WO
4.4 Managing Security Threat in E-Business 103
4.5 Disaster Management 107
4.6
Information Security 110
Key Terms 115
Review Questions 115
Confirm Your Understanding 116
Case Study 118

5. Information Technology: Impact on Society
5.1 Introduction 121
5.2 Impact ofIT on Privacy 122
5.3 Ethics 125
5.4 Technical Solutions for Privacy Protection 126
5.5 Intellectual Property, Copyright and Patents 127
5.6 Impact of Information Technology on the Workplace 129
5.7 Information System Quality and Impact 130
5.8 Impact on Quality of Life 132
Key Terms 133
Review Questions 133
Confirm Your Understanding 134
Case Study 135
Exercises {Part 1) 140


PART II
BASICS OF MANAGEMENT INFORMATION SYSTEMS
6. Decision-Making I47
6.1 Decision-Making Concepts 147
6.2 Decision-Making Process 150
6.3 Decision Analysis by Analytical Modelling 156
6.4 Behavioural Concepts in Decision-Making 158
6.5 Organisational Decision-Making 158
6.6 MIS and Decision-Making 160
Key Terms 161
Review Questions 161
Confirm Your Understanding 162
Case Study 164

7. Information, Knowledge, Business Intelligence 168
7.1 Information Concepts 168
7.2 Information: A Quality Product 172
13 Classification of the Information 175
7.4 Methods of Data and Information Collection 176
7.5 Value of the Information 178
7.6 General Model of a Human as an Information Processor 179
1.1 Summary of Information Concepts and their Implications 180
7.8 Knowledge and Knowledge Management Systems 183
7.9 Business Intelligence 187
7.10 MIS, and the Information and Knowledge 188
Key Terms 191
Review Questions 191
Confirm Your Understanding 194
Case Study 195
Contents
Contents

8. Systems F^ngineerin^: Analysis and Design 200
8.1 System Concepts 2(H)
8.2 Systems Control 202
8.3 Types ol'System 205
8.4 Handling System Complexity 20^
8.5 Classes of Systems 212
8.6 General Model ol MIS 2/5
8.7 The Need for System Analysis 217
8.8 System Analysis ol the Hxisting System 220
8.9 System Analysis ol a New Requirement 222
8.10 System Development Model 224
8.1 I Structured System Analysis and Design (SSAD) 22^\
8.12 Object Oriented Analysis (OOA) 2M)
8.13 System Development Through OO T: AUse Case Model 2J3
8.14 OOSAD Development Life Cycle 2JS
Key Terms 252
Review Questions 252
Confirm Your Understanding 257
Case Study 260

9. Development Process ofMIS 284
9.1 Development of Long Range Plans of the MIS 2H4
9.2 Ascertaining the Class of Information 2HH
9.3 Determining the Information Requirement 292
9.4 Development and Implementation ofthe MIS 294
9.5 Management ofInformation Quality in the MIS 299
9.6 Organisation for Development of MIS 301
9.7 MIS: Development Process Model 302
Key Terms 305
Review Questions 305
Confirm Your Understanding 307
Case Study 308

10. Strategic Design of MIS
10.1 Strategic Management ofthe Business 332
10.2 Why Strategic Design ofMIS? 333
10.3 Balance Score Card, Score Card and Dash Board 336
10.4 Strategic Design of MIS 340
10.5 Development Process Steps for Strategic Design (SD) of MIS 341
132
10.6 Illustrating SDof MIS for Big Bazzaar 342
10.7 Strategic Management of Business and SD of MIS 346
10.8 Business Strategy Determination 347
10.9 Business Strategy Implemeniation 34H
Key Terms 349
Review Questions 349
Confirm Your Understanding 350
Case Study 352

11. Business Process Re-Engineering (RPR)
11.1 Introduction 355
11.2 Business Process 359
11.3 Process Model of the Organisation 361
11.4 Value Stream Model of the Organisation 362
11.5 What Delays the Business Process? 365
11.6 Relevance of Information Technology (IT) 368
11.7 MlSandBPR 370
Key Terms 370
Review Questions 37}
Confirm Your Understanding 371
Case Study 372
Exercises (Part II) 375


PART III
APPLICATIONS OF MANAGEMENT INFORMATION SYSTEMS TO E-BUSINESS
12. Applications in Manufacturing Sector
12.1 Introduction 383
12.2 Personnel Management (PM) 385
12.3 Financial Management (FM) 388
12.4 Production Management
(PM) 393
12.5 Raw Materials Management (RMM) 397
12.6 Marketing Management 404
12.7 Corporate Overview 409
Key Terms 412
Review Questions 412
Confirm Your Understanding 413
Case Study 415
Contents
i I Contents

13. Applications in Service Sector 421
13.1Introduction to Service Sector 421
13.2 Creating a Distinctive Service 422
13.3 Service Concept 424
13.4 Service Process Cycle and Analysis 426
13.5 Customer Service Design 427
13.6 Service Management System 42S
13.7 MIS Applications in Service Industry 4.^3
13.8 MIS: Service Industry 449
Key Terms 450
Review Questions 450
Confirm Your Understanding 451
Case Study 452

14. Decision Support Systems and Knowledge Management 456
14.1 Decision Support Systems (DSS): Concept and Philosophy 456
14.2 Group Decision Support System (GDSS) 476
14.3 DSS Application in E-enterprise 478
14.4 Knowledge Management 480
14.5 Knowledge Management Systems 4H4
14.6 Knowledge Based Expert System (KBES) 490
14.7 MIS and the Benefits of DSS 494
Key Terms 496
Review Questions 496
Confirm Your Understanding 497
Case Study 499

15. Enterprise Management Systems 506
15.1 Enterprise Management System (EMS) 506
15.2 Enterprise Resource Planning (ERP) System 509
15.3 ERP Model and Modules 514
15.4 Benefits of the ERP 518
15.5 ERP Product Evaluation 520
15.6 ERP Implementation 522
15.7 Supply Chain Management (SCM) 525
15.8 Information Management in SCM 529
15.9 Customer Relationship Management (CRM) 530
15.10 EMS and MIS 537
Key Terms 539
Review Questions 540
Confirm Your Understanding 540
Case Study 542
Exercises (Part III) 547


PART IV
INFOTECH INFRASTRUCTURE
16. Technology of Information Systems 55.7
16.1 Introduction 557
16.2 Data Processing 558
16.3 Transaction Processing 559
16.4 Application Processing 561
16.5 Information System Processing 562
16.6 OLAP for Analytical Information 564
16.7 TQM of Information System 567
16.8 Human Factors and User Interface 571
16.9 Real Time Systems and Good Design 573
16.10 Case Tools and I-Case 575
16.11 Strategic Nature of IT Decision 578
16.12 Evaluation and Feasibility of IT Solutions 583
16.13 MIS: Choice ofthe 'Information Technology' 586
Key Terms 587
Review Questions 587
Confirm Your Understanding 588

17. Unified Communications and Networks 59q
17.1 Introduction to Network 590
17.2 Network Topology 591
17.3 Features of Network 594
17.4 Data Communication 596
17.5 Examples of Network Applications 600
17.6 Components of Unified Communications (UC) 605
17.7 Communications Enabled Business Processes (CEBP) 607
17.8 WiMAX Technology 608
Key Terms 612
Review Questions 612
Confirm Your Understanding 613
Contents
XVlll
Contents

18. Database and Client Server Architecture
18.1 Database Concepts 614
18.2 Database Models 620
18.3 Data Models 625
18.4 Database Design 627
18.5 Conceptual Model and Physical Model 633
18.6 RDBMS 639
18.7 Client-Server Architecture 643
18.8 Client-Server Implementation Strategies 651
18.9 MIS and RDBMS 653
Key Terms 656
Review Questions 656
Confirm Your Understanding 657

19. Data Warehouse: Architecture to Implementation
19.1 Introduction 658
19.2 Data in Data Warehouse 662
19.3 Architecture of Data Warehouse 666
19.4 Data
Warehouse Design <569
19.5 Justifying the Data Warehouse 670
19.6 Organisation and Management of Data Warehouse 672
19.7 Implementation of Data Warehouse 675
19.8 Business Intelligence 683
19.9 Data Warehouse and MIS 685
' Key Terms 688
Review Questions 688
Confirm Your Understanding 689

20. E-Business Technology
20.1 Introduction to E-business 690

Models of E-business 694
Internet and World Wide Web (WWW) 699
Intranet/Extranet 709
Security in E-business 715
Electronic Payment Systems 718
Impact of Web on Strategic Management 718
Web Enabled Business Management 721
Enterprise: Content Management System (CMS) 724

20.10 Enterprise Portal 730
20.11 MIS in Web Environment 733
Key Terms 736
Review
Questions 737
Confirm Your Understandin\i 738
Exercises (Part IV) 739
PART V

COMPREHENSIVE CASES ON MANAGEMENT INFORMATION SYSTEMS
1. Sandvik Asia Limited, Pune India (A ease study ofa Digital Firm) 745
2. Techno-Cases in E-Enterprise Management 7^5
3. Case Digest of SCM
4. FS Square Infotech Ltd. (FSIT)
5. Home Land Groceries and Stores (HLGS) gQ3