Customer-driven services management/ (Record no. 201104)
[ view plain ]
| 000 -LEADER | |
|---|---|
| fixed length control field | 00451nam a2200133Ia 4500 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9780761932550 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9788132101819 |
| 040 ## - CATALOGING SOURCE | |
| Transcribing agency | Department of Business and Management |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Balachandran, S. |
| 245 #0 - TITLE STATEMENT | |
| Title | Customer-driven services management/ |
| Statement of responsibility, etc. | S. Balachandran |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Name of publisher, distributor, etc. | SAGE, |
| Date of publication, distribution, etc. | 2004. |
| Place of publication, distribution, etc. | New Delhi: |
| 300 ## - DESCRIPTION | |
| Extent | xiii, 304 p. |
| 505 ## - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Services today --<br/>The distinguishing characteristics --<br/>Developing the service product --<br/>Knowing the customer --<br/>Marketing of services --<br/>Attaining high quality --<br/>Realising people potential --<br/>Strategies for growth --<br/>Managing information --<br/>Some select service industries --<br/>General insurance --<br/>Life insurance --<br/>Public services --<br/>Hospitals --<br/>Tourism --<br/>Logistics. |
| 650 ## - SUBJECT | |
| Keyword | Business and Management |
| 650 ## - SUBJECT | |
| Keyword | Customer services--Management |
| 856 ## - ONLINE RESOURCES | |
| url | https://evidya.sagepub.in/library/customer-driven-services-management?bookId=3976&siteName=evidya |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | e-Books |
| Home library | Current library | Accession number | Koha item type |
|---|---|---|---|
| Central Library, Sikkim University | Central Library, Sikkim University | E-2328 | e-Books |