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Facilities Manager's Desk Reference (Record no. 186841)

MARC details
000 -LEADER
fixed length control field	26987nam a2200217Ia 4500
003 - CONTROL NUMBER IDENTIFIER
control field	OSt
005 - DATE AND TIME OF LATEST TRANSACTION
control field	20211215143656.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field	211215b \|\|\|\|\|\|\|\| \|\|\|\| 00\| 0 eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number	9781118462942
040 ## - CATALOGING SOURCE
Transcribing agency	CUS
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number	658.2
Item number	WIG/F
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name	Wiggins, Jane M.
9 (RLIN)	980
245 #0 - TITLE STATEMENT
Title	Facilities Manager's Desk Reference
250 ## - EDITION STATEMENT
Edition statement	2nd ed.
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc.	Chicheste:
Name of publisher, distributor, etc.	Wiley-Blackwell,
Date of publication, distribution, etc.	2014.
300 ## - PHYSICAL DESCRIPTION
Extent	xxxii, 572 p. :
Other physical details	ill. ;
Dimensions	25 cm.
505 ## - FORMATTED CONTENTS NOTE
Formatted contents note	1. History of Facilities Management --<br/>1.1. Origins of facilities management --<br/>1.2.A brief history of FM --<br/>1.3. Growth of the FM profession --<br/>1.4. Defining FM --<br/>1.5. Development of FM --<br/>1.6. Trends --<br/>1.7. FM standard --<br/>2. Key Drivers of FM --<br/>2.1. The business organisation --<br/>2.2. Demand and supply --<br/>2.3. Roles of FM --<br/>2.4. Drivers of FM --<br/>2.5. Champion of end-user --<br/>2.6. Flexibility in office space --<br/>2.7.A recruitment differentiator --<br/>2.8. Scope of services --<br/>2.9. Impact of work space on productivity --<br/>2.10. The virtual office --<br/>2.11. Technology systems integration --<br/>2.12. Building designs --<br/>2.13. Financial performance --<br/>2.14. Ownership of the property --<br/>2.15. Value added --<br/>2.16. Service Profit Chain --<br/>2.17. FM's contribution --<br/>2.18. Performance measurement --<br/>2.19. Performance Indicators --<br/>2.20. Benchmarking --<br/>2.21. Future trends --<br/>3. Activities in FM --<br/>3.1. Introduction --<br/>3.2. Facilitation of services and information --<br/>3.3. Management functions. Contents note continued: 3.4. Premises and building management --<br/>3.5. Business support services --<br/>3.6. Scope and extent of FM activities and services --<br/>4. Delivering FM --<br/>FM Strategy --<br/>4.1. Introduction --<br/>4.2. Business strategy --<br/>4.3. Identifying the needs --<br/>4.4. Benefits of a strategic approach --<br/>4.5. Strategic analysis --<br/>4.6. Determining factors --<br/>4.7. Premises policy --<br/>4.8. Facilities audit --<br/>4.9. Audit process --<br/>4.10. Awareness --<br/>4.11. Space audit --<br/>4.12. Audit stage 1 --<br/>fact finding --<br/>4.13. Audit stage 2 --<br/>further investigation --<br/>4.14. Audit benefits --<br/>4.15. Developing Solutions --<br/>4.16. Strategy implementation --<br/>4.17. FM strategy models --<br/>4.18. In-house or self-perform --<br/>4.19. Single or packaged services --<br/>4.20.`Bundled' services --<br/>4.21. Total or integrated facilities management --<br/>4.22. Managing agent --<br/>4.23. Private Finance Initiative (PFI) --<br/>4.24. Corporate PFI --<br/>4.25. Special purpose vehicles (SPVs) --<br/>5. Outsourcing --<br/>5.1. Introduction --<br/>5.2. Multi-service contracts. Contents note continued: 5.3. Best Value (BV) --<br/>5.4. Longer contracts --<br/>5.5. Integrated FM solutions --<br/>5.6. Benefit analysis --<br/>5.7. Intelligent client --<br/>5.8. FM outsourcing models --<br/>5.9. Selection process --<br/>6. Financial Management --<br/>6.1. Introduction --<br/>6.2. Financial systems and process --<br/>6.3. The finance department --<br/>6.4. Financial controls --<br/>6.5. Financial statements --<br/>6.6. Finance and the FM --<br/>6.7. Sources of funding --<br/>6.8. Use of funding --<br/>6.9. Fixed assets --<br/>6.10. Working capital --<br/>6.11. Investments --<br/>6.12. The balance sheet --<br/>6.13. The profit and loss account --<br/>6.14. Cash flow statement --<br/>6.15. Performance measurement --<br/>6.16. Profitability --<br/>6.17. Liquidity --<br/>6.18. Liquidity issues --<br/>6.19. Annual reports of accounts --<br/>6.20. Recent developments in financial accounting --<br/>6.21. Budgets --<br/>6.22. Roles of budgets --<br/>6.23. Budget design --<br/>6.24. Capital or revenue --<br/>6.25. Property costs --<br/>6.26. Budget variances --<br/>6.27. Cost data --<br/>6.28. Cost accounting --<br/>6.29. Cost centres. Contents note continued: 6.30. Cash flow --<br/>6.31. Tax --<br/>6.32. Value Added Tax (VAT) --<br/>6.33. Landfill Tax --<br/>6.34. Climate Change Levy --<br/>6.35. Business rates --<br/>6.36. Stamp duty --<br/>6.37. Income Taxes --<br/>6.38. Corporation Tax --<br/>6.39. Tax status of construction workers --<br/>6.40. Depreciation --<br/>6.41. Financial business cases --<br/>6.42. Investment appraisal methods --<br/>6.43. Cost benefit analysis --<br/>6.44. Payback period --<br/>6.45. Discounted cash flow (DCF) --<br/>6.46.Net present value (NPV) --<br/>6.47. Internal rate of return (IRR) --<br/>6.48. Preparing a financial proposal --<br/>6.49. Submission --<br/>6.50. Building life cycle costs --<br/>6.51. Life cycle costing methodology --<br/>6.52. Evaluating life cycle costs --<br/>6.53. Sinking funds --<br/>6.54. The impact of inflation --<br/>7. Property and Estates Management --<br/>7.1. Introduction --<br/>7.2. Property industry --<br/>7.3. Market influences --<br/>7.4. The cyclical nature of the market --<br/>7.5.A property portfolio --<br/>7.6. The investment market --<br/>7.7. Property investors --<br/>7.8. Property management. Contents note continued: 7.9. Property professionals and specialists --<br/>7.10. Developing a property strategy --<br/>7.11. Property and asset registers --<br/>7.12. Dilapidations --<br/>7.13. Vacant Property --<br/>8. Property Legislation and Leases --<br/>8.1. Ownership and tenure --<br/>8.2. The Estate Agents Act 1979 --<br/>8.3. The Property Misdescriptions Act 1991 --<br/>8.4. Defective Premises Act --<br/>8.5. Occupiers Liability Act --<br/>8.6. Energy Performance of Buildings (Certificates & Inspections) (EPC) --<br/>8.7. Health and Safety Legislation --<br/>8.8. Boundaries and Party Walls --<br/>8.9. Landlord and tenant legislation --<br/>8.10. The contents and terms of a commercial lease --<br/>8.11. Tenant's covenants --<br/>8.12. Landlord's covenants --<br/>8.13. Schedules --<br/>8.14. Trigger notices --<br/>8.15. Time limits --<br/>8.16. User --<br/>8.17. Alienation or assignment --<br/>8.18. Arbitration --<br/>8.19. Additional covenants --<br/>8.20. Lease renewals --<br/>8.21. Security of tenure --<br/>8.22. The machinery for termination --<br/>Sections 24--28. Contents note continued: 8.23. Landlords grounds for opposing a new tenancy --<br/>Section 30 --<br/>8.24. The new tenancy --<br/>8.25. Section 32 Rule --<br/>8.26. Market forces and lease renewal --<br/>8.27. Repairs --<br/>9. Developing New Buildings --<br/>9.1. The development process --<br/>9.2. Planning legislation --<br/>9.3. The Town and Country Planning Act --<br/>9.4. Planning permission --<br/>9.5. The Town and Country Planning Use Classes Order 2005 --<br/>9.6. Planning policy guidance notes --<br/>9.7. Development plans --<br/>9.8. Planning agreements --<br/>9.9. Breach of planning control --<br/>9.10. Users pre-1964 --<br/>9.11. Listed buildings --<br/>9.12. Conservation areas --<br/>9.13. Building design --<br/>9.14. Types and uses --<br/>9.15. Drivers of building design --<br/>9.16. Sustainable construction --<br/>9.17. Passivhaus --<br/>9.18. Intelligent buildings --<br/>9.19. Building Information Modelling (BIM) --<br/>9.20. Structure and its effect on building use --<br/>9.21. Planning grids and the use of space --<br/>9.22. Developers' fit-out --<br/>9.23. Measuring building efficiency. Contents note continued: 9.24. Building efficiency --<br/>9.25. Layout impact --<br/>9.26. Building performance --<br/>9.27. Design Quality Indicator (DQI) --<br/>9.28.Commercial building materials --<br/>9.29. Building Regulations --<br/>9.30. Approved Documents --<br/>10. Project Management --<br/>10.1. Introduction --<br/>10.2. Project management process --<br/>10.3. Fundamentals of project management --<br/>10.4. Project manager (PM) role --<br/>10.5. Responsibilities --<br/>10.6. Project briefs I --<br/>10.7. TOR --<br/>10.8. Project programmes --<br/>10.9. Project timescales --<br/>10.10. Quality plan --<br/>10.11. FADE project methodology --<br/>10.12. Prince --<br/>10.13. Project planning --<br/>10.14. Planning techniques --<br/>10.15. Gantt charts --<br/>10.16. CPA --<br/>10.17. Project control --<br/>10.18. Risk management --<br/>10.19. Project budget --<br/>10.20. Project teams --<br/>10.21. Project support --<br/>10.22. Project handover --<br/>11. Space Management --<br/>11.1. Introduction --<br/>11.2. Data and information gathering --<br/>11.3. Importance of space --<br/>11.4. Space management policy --<br/>11.5. Space guidelines. Contents note continued: 11.6. Effective use of space --<br/>11.7. The FM cost driver --<br/>11.8. Business performance --<br/>11.9. Space planning --<br/>11.10. Impact of building structures on space use --<br/>11.11. Impact of building services on space use --<br/>11.12. Space allocation --<br/>11.13. Space utilisation --<br/>11.14. Space audits --<br/>11.15. Building efficiency --<br/>11.16. Building operating costs --<br/>11.17. Measuring terminology --<br/>11.18. New developments in space use --<br/>11.19. Legislation and compliance --<br/>12. Accommodation Management --<br/>12.1. Accommodation changes --<br/>12.2. Move requests --<br/>12.3. Churn --<br/>12.4. Swing space --<br/>12.5. Planning a move --<br/>12.6. Implementation --<br/>12.7. Post move --<br/>13. Procurement --<br/>13.1. Introduction --<br/>13.2. Purchase criteria --<br/>13.3. Procurement policy --<br/>13.4. Service contracts --<br/>13.5. Procurement strategy --<br/>13.6. Procurement stages --<br/>13.8. Spend analysis --<br/>13.9. Identifying the need --<br/>13.10. Demand management --<br/>13.11. Supplier selection --<br/>13.12. Specifications --<br/>13.13. Tendering process. Contents note continued: 13.14. The tender document --<br/>13.15. Invitation to tender process --<br/>13.16. Cost models --<br/>13.17. Whole life costing --<br/>13.18. Value engineering (VE) --<br/>13.19.E-purchasing --<br/>13.20. Legislation --<br/>13.21. European procurement legislation --<br/>13.22. Bribery Act --<br/>14. Contracts and Contract Management --<br/>14.1. Introduction --<br/>14.2. Consideration --<br/>14.3.Communication of offer and acceptance --<br/>14.4. Acceptance to be identical with offer --<br/>14.5. Withdrawal and revocation of offer --<br/>14.6. Contracts by deed --<br/>14.7. Contracts which are not binding --<br/>14.8. Contract types --<br/>14.9. Contract methods --<br/>14.10. Contents of a contract --<br/>14.11. Lump sum contract --<br/>14.12. Measured term contract --<br/>14.13. Term contract --<br/>14.14. Fixed price contract --<br/>14.15. Reimbursable contract --<br/>14.16. Schedule of rates --<br/>14.17. Reimbursable and fixed fee contract --<br/>14.18. Contract relationships --<br/>14.19. Partnership --<br/>14.20. Contract extensions --<br/>14.21. Service level agreement (SLA). Contents note continued: 14.22. Standard contract forms --<br/>14.23. Chartered Institute of Building Facilities Management Contract --<br/>14.24. Joint Contracts Tribunal (JCT) Forms of Contract --<br/>14.25. General Contract Works (GCW) 10 Facilities Management (2000) --<br/>14.26. NEC Contract --<br/>14.27. BSRIA Soft Landings --<br/>14.28. BE Collaborative Contract --<br/>14.29. Private Finance Initiatives (PFI) --<br/>14.30. Terms and conditions --<br/>15. Legislation --<br/>15.1. Introduction --<br/>15.2. UK legal system --<br/>15.3. Impact on facilities management --<br/>15.4. Duties --<br/>15.5. Negligence --<br/>15.6. Vicarious liability --<br/>15.7. Consultation --<br/>15.8.Competence --<br/>15.9. Operational compliance --<br/>15.10. Records --<br/>15.11. Strategic impact --<br/>15.12. Corporate Manslaughter --<br/>15.13. Bribery Act --<br/>16. Legislation Affecting FM Activities --<br/>16.1. Introduction --<br/>16.2. Safety policy --<br/>16.3. Enforcing authorities --<br/>16.4. Management of Health and Safety Regulations --<br/>16.5. The HSE five-step approach --<br/>16.6. Risk assessment standards. Contents note continued: 16.7. Hazards --<br/>16.8. Risk control --<br/>16.9. Risk register --<br/>16.10. Definitions of hazard and risk --<br/>16.11. Hazard identification --<br/>16.12. Work activities --<br/>16.13. Risk assessment --<br/>16.14. Risk assessment records --<br/>16.15. The Workplace (Health, Safety and Welfare) Regulations 1992 amended 2002 --<br/>16.16. Control of Substances Hazardous to Health --<br/>16.17. Working at Height Regulations 2005 --<br/>16.18. Provision and Use of Workplace Equipment Regulations 1998 (PUWER) --<br/>16.19. Manual Handling Regulations 1992 --<br/>16.20. Personal Protective Equipment at Work Regulations 1992 (PPE) --<br/>16.21. Lifting Operations and Lifting Equipment Regulations 1998 (LOLER) --<br/>16.22. Control of Noise at Work Regulations 2005 --<br/>16.23. Confined Spaces Regulations 1997 --<br/>16.24. Part L Building Regulations 2010 --<br/>16.25. Data Protection Act 1998 --<br/>16.26. Regulation of Investigatory Powers Act 2000 (RIPA) --<br/>16.27. Human Rights Act 1998. Contents note continued: 16.28. Transfer of Undertakings (Protection of Employment) Regulations --<br/>16.29. Working Time Regulations 1998 --<br/>16.30. Greenhouse Gas Emissions (Directors' Reports) Regulations 2013 --<br/>17. Fire Safety and Legislation --<br/>17.1. Introduction --<br/>17.2. Legislation and standards --<br/>17.3. Building design --<br/>17.4. Building Regulations --<br/>17.5. Designing space --<br/>17.6. Standards --<br/>17.7. Balanced solution --<br/>17.8. Fire separation --<br/>17.9. Classification of materials, buildings and fixtures --<br/>17.10. Building classifications --<br/>17.11. Furnishings --<br/>17.12. Means of escape --<br/>17.13. Fire signage --<br/>17.14. Fire detection and fire alarms --<br/>17.15. Fire detection system categories --<br/>17.16. Control panels --<br/>17.17. Zoning --<br/>17.18. Fire, smoke and heat detectors --<br/>17.19. Sounders --<br/>17.20. Call points --<br/>17.21. Cabling --<br/>17.22. Suppression systems --<br/>17.23. Fire extinguishers --<br/>17.24. Hose reels --<br/>17.25. Fire blankets --<br/>17.26. Sprinklers --<br/>17.27. Fire hydrants --<br/>17.28. Dry and wet risers. Contents note continued: 17.29. Regulatory Reform (Fire Safety) Order 2005 --<br/>17.30. Risk assessment --<br/>17.31. Assessment methods --<br/>17.32. Training records --<br/>17.33. Fire-trained staff --<br/>17.34. The fire drill --<br/>17.35. Refuges --<br/>18. Electrical Supplies and Electrical Safety --<br/>18.1. Introduction --<br/>18.2. Single-phase supply --<br/>18.3. Three-phase low voltage supply --<br/>18.4. High voltage three-phase supply --<br/>18.5. Wiring --<br/>18.6. Inspection and testing --<br/>18.7. Standards --<br/>17th Edition --<br/>18.8. Portable electrical equipment --<br/>18.9. Safety --<br/>18.10. Electric shock --<br/>18.11. Earthing --<br/>18.12. Bonding --<br/>18.13. Circuit protection --<br/>18.14. Cable management --<br/>18.15. Power quality --<br/>18.16. Power failures --<br/>18.17. Assessing the need --<br/>18.18. Uninterruptible power supplies (UPS) --<br/>18.19. Generators --<br/>19. Accessibility --<br/>19.1. Introduction --<br/>19.2. Inclusive FM --<br/>19.3. The Disability Discrimination Act (DDA) (1995) --<br/>19.4. Special Educational Needs and Disabilities Act 2001. Contents note continued: 19.5. Planning and Compulsory Purchase Act 2004 --<br/>19.6. Disability Discrimination Act 2005 --<br/>19.7. Equality Act 2010 --<br/>19.8. Disability awareness --<br/>19.9. Front of house services --<br/>19.10. Personal Emergency Evacuation Plans (PEEP) --<br/>19.11.Communication --<br/>19.12. Physical adjustments --<br/>19.13. Claims --<br/>20. First Aid at Work --<br/>20.1. Definition of first aid --<br/>20.2. Health and Safety (First-Aid) Regulations 1981 --<br/>20.3. Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 1995 --<br/>20.4. Fit Note --<br/>21. Asbestos --<br/>21.1. Regulations --<br/>21.2. Asbestos management plan --<br/>21.3. Management options --<br/>21.4. Asbestos survey types --<br/>21.5. Asbestos material assessment algorithm --<br/>21.6. Asbestos priority assessment --<br/>21.7. Asbestos management strategies --<br/>21.8. Managing an asbestos incident --<br/>21.9. Summary checklist --<br/>22. Water Supplies and Water Safety --<br/>22.1. Introduction --<br/>22.2. Water systems --<br/>22.3. Water consumption --<br/>22.4. Benefits of water conservation. Contents note continued: 22.5. Water industry --<br/>22.6.Compliance --<br/>22.7. Water pollution --<br/>22.8. Drinking water --<br/>22.9. Washing and cleaning --<br/>22.10. Food preparation --<br/>22.11. Water pressure --<br/>22.12. Drainage --<br/>22.13. Sustainable Urban Drainage Scheme (SUDS) --<br/>22.14. Specialist maintenance --<br/>22.15. Water design capacity --<br/>22.16. Supply continuity --<br/>22.17. Management review --<br/>22.18. Water management policy --<br/>22.19. Water-saving technology --<br/>22.20. Water recycling systems --<br/>22.21. Urinal controls --<br/>22.22. Water-saving tips --<br/>22.23. Leak detection --<br/>22.24. Water safety --<br/>22.25.L8 ACoP --<br/>22.26. Code of Conduct --<br/>22.27. Risk assessment --<br/>22.28. Legionnaires' disease --<br/>22.29. The maintenance implications of Legionnaires' disease --<br/>22.30. Maintenance routines and operating procedures --<br/>22.31. Coliform bacteria --<br/>22.32. Pseudomonas aeruginosa --<br/>22.33. Water quality legislation --<br/>22.34. Water quality testing --<br/>23. Construction Design and Management Regulations --<br/>23.1. Introduction. Contents note continued: 23.2. Notifiable works --<br/>23.3. Impact of Regulations on FM --<br/>23.4. CDM co-ordinator duties --<br/>23.5. Designer duties --<br/>23.6. Principal Contractor (PC) duties --<br/>23.7.Competence --<br/>23.8. Corporate competency --<br/>23.9. Individual competency --<br/>23.10. Designers' competency --<br/>23.11.COM co-ordinator --<br/>23.12. Demolition --<br/>23.13. Documents --<br/>24. Business Continuity --<br/>24.1. Introduction --<br/>24.2. Basic principles --<br/>24.3. Legislation --<br/>24.4. Standards --<br/>24.5. Impact on business --<br/>24.6. Policy --<br/>24.7. Planning --<br/>24.8. Business impact analysis (BIA) --<br/>24.9. Corporate strategy --<br/>24.10. Critical assets --<br/>24.11. Hazards, consequences and impacts --<br/>24.12. Benefits of a BIA --<br/>24.13. Unavailability impact table --<br/>24.14. Risk assessment --<br/>24.15. Documents --<br/>24.16. Implementation --<br/>24.17. Two-team approach --<br/>24.18. Crisis management team --<br/>24.19. Logistics --<br/>24.20. Telephony and data communications --<br/>24.21. Testing the plan --<br/>24.22. Upkeep of records --<br/>24.23. Audit. Contents note continued: 25. Maintenance --<br/>Definitions and Strategies --<br/>25.1. Introduction --<br/>25.2. Maintenance priorities --<br/>25.3. Maintenance Classifications --<br/>25.4. Maintenance policy --<br/>25.5.Computerised maintenance management systems (CMMS) --<br/>25.6. Asset registers --<br/>25.7. Maintenance programmes --<br/>25.8. Maintenance activities --<br/>25.9. Maintenance schedules --<br/>25.10. Controlling maintenance work --<br/>25.11. Building records --<br/>25.12. Annual inspections --<br/>25.13. Condition surveys --<br/>25.14. Planning the survey --<br/>25.15.Component life cycles --<br/>25.16. Bathtub curve --<br/>25.17. Element and component life expectancies --<br/>26. Mechanical and Electrical Systems and their Maintenance --<br/>26.1. Introduction --<br/>26.2. HVAC --<br/>26.3. Heating systems --<br/>26.4. Direct heating systems --<br/>26.5. Indirect heating systems --<br/>26.6. Ventilation --<br/>26.7. Relative humidity (RH) --<br/>26.8. Natural ventilation --<br/>26.9. Mechanical ventilation --<br/>26.10. Air conditioning --<br/>26.11.Comfort control. Contents note continued: 26.12. Selection of an appropriate system --<br/>26.13. Air conditioning systems --<br/>26.14. Dampers --<br/>26.15. Fans --<br/>26.16. Filters --<br/>26.17. Displacement ventilation systems --<br/>26.18. Fan coil units --<br/>26.19. Chilled beam --<br/>26.20. Diffusers --<br/>26.21. Heat pumps --<br/>26.22. Packaged air conditioning units --<br/>26.23. Refrigeration --<br/>26.24. Humidification --<br/>26.25. Cooling systems --<br/>26.26. Fire safety --<br/>26.27. Standards --<br/>26.28. Lifts --<br/>26.29. Lighting --<br/>26.30. Lighting requirements --<br/>26.31. Light fittings --<br/>26.32. Lighting efficiency --<br/>26.33. Lighting controls --<br/>26.34. BMS --<br/>26.35. Intelligent buildings --<br/>27. Information Communication Technology --<br/>27.1. Introduction --<br/>27.2. Ownership options --<br/>27.3. Telephone systems --<br/>27.4. Telephony services --<br/>27.5.Communication wiring --<br/>27.6. Fibre Optics --<br/>27.7. Cabling distribution --<br/>27.8. Structured Cabling Systems --<br/>27.9. Data Rooms/Data Centres --<br/>27.10. Wireless networks (WLANs) --<br/>27.11. Cellular networks. Contents note continued: 27.12. Personal area networks --<br/>27.13. Virtual private networks (VPNs) --<br/>27.14. Firewalls --<br/>27.15. Smartphones --<br/>27.16. Cloud Computing --<br/>27.17. Tele-presence --<br/>27.18. Videoconferencing --<br/>27.19. Voice over Internet Protocol (VoIP) --<br/>27.20. Applications --<br/>28. Grounds and External Areas --<br/>28.1. External areas --<br/>28.2. In-house or contract-out landscaping maintenance --<br/>28.3. Landscaping standards --<br/>28.4. Landscape architects --<br/>28.5. Decay of trees --<br/>28.6. Damage to trees --<br/>28.7. Removal of trees and tree stumps --<br/>28.8. Ownership of trees --<br/>28.9. Spreading of roots and branches --<br/>28.10. Dangerous trees --<br/>28.11. Licence to plant --<br/>28.12. Tree preservation orders (TPOs) --<br/>28.13. Conservation areas --<br/>28.14. Internal planting --<br/>28.15. Artificial plants --<br/>28.16. Maintenance of hardstandings and external areas --<br/>28.17. Vegetation and planted areas --<br/>28.18. Boundary fencing --<br/>28.19. Brickwork walls --<br/>28.20. Grounds maintenance contract. Contents note continued: 28.21. Site footpaths and roads --<br/>28.22. Workplace parking --<br/>28.23. Parking policy --<br/>28.24. Car park categories --<br/>28.25. Car park design --<br/>28.26. Bicycle parking --<br/>28.27. Motorcycle parking --<br/>28.28. Car parking standards --<br/>28.29. Travel planning --<br/>29. Fabric Maintenance --<br/>29.1. Maintenance implications of building structures --<br/>29.2. Fabric maintenance programmes --<br/>29.3. Internal and external finishes --<br/>29.4. External walls and building envelope --<br/>29.5. Guttering and rain downpipes --<br/>30. Energy Management --<br/>30.1. Introduction --<br/>30.2. Energy consumption --<br/>30.3. Energy efficient building designs --<br/>30.4. Energy management --<br/>30.5. Carbon footprint --<br/>30.6. Choice of fuel --<br/>30.7. Electricity --<br/>30.8.Combined heat and power (CHP) systems --<br/>30.9. Renewable energy sources --<br/>30.10. Gas --<br/>30.11. Energy monitoring --<br/>30.12. Metering --<br/>30.13. Investment --<br/>30.14. Energy policy --<br/>30.15. CRC Energy Efficiency Scheme. Contents note continued: 30.16. Greenhouse Gas Emissions (Directors' Reports) Regulations 2013 --<br/>30.17. Carbon Trust Standard --<br/>30.18. Energy Standard --<br/>ISO 50001 --<br/>30.19. Energy Audit Standard --<br/>30.20. PAS 2060 --<br/>30.21. Legislation --<br/>30.22. Building Regulations --<br/>30.23. Building Energy Performance Directive (EPBD) --<br/>30.24. Energy Performance Certificates (EPC) --<br/>30.25. Display Energy Certificates (DEC) --<br/>30.26. Feed in Tariff (FIT) --<br/>30.27. Renewable Heat Incentive (RHI) --<br/>31. Front of House --<br/>31.1. Reception services --<br/>31.2. The first impression --<br/>31.3. The welcome process --<br/>31.4. Welcome formalities --<br/>31.5. Managing visitor expectations --<br/>31.6. Best practice --<br/>31.7. Customer service --<br/>31.8. Customer satisfaction --<br/>31.9. Visiting groups --<br/>31.10. Meet and greet service --<br/>31.11. Styles of welcome and reception service --<br/>31.12. Welcome boards --<br/>31.13. Remote entry points --<br/>31.14. The goodbye --<br/>31.15. Reception service standards --<br/>31.16. Corporate duty of care. Contents note continued: 31.17. Recording visitor information --<br/>31.18. Display of company signage --<br/>31.19. Visitor risk assessments --<br/>31.20. Fire precautions in the reception area --<br/>31.21. CCTV surveillance --<br/>31.22. Trespassing and theft --<br/>31.23. Switchboard services --<br/>31.24. Room booking services --<br/>32. Housekeeping and Cleaning Services --<br/>32.1. Cleaning services --<br/>32.2. Cleaning methods --<br/>32.3. Cleaning standards --<br/>32.4. Cleaning specifications --<br/>32.5. Cleaning costs --<br/>32.6. Advantages and disadvantages of contract cleaning --<br/>32.7. Staff --<br/>32.8. Daytime cleaning --<br/>32.9. Equipment --<br/>32.10. Microfibre materials --<br/>32.11. Ionators and Active Water --<br/>32.12. Cleaning chemicals --<br/>32.13. Detergents --<br/>32.14. Properties of detergents --<br/>32.15. Types of detergent --<br/>32.16. Sealants --<br/>32.17. Solvents --<br/>32.18. Example contract cleaning specification --<br/>32.19. Checklist --<br/>33. Security Management --<br/>33.1. Introduction --<br/>33.2. Security strategy --<br/>33.3. Contract security services. Contents note continued: 33.4. Licensed security roles --<br/>33.5. Increased importance --<br/>33.6. Contractor selection --<br/>33.7. Service standards --<br/>33.8. Site survey and analysis --<br/>33.9. Assignment instructions (AIs) --<br/>33.10. Access control --<br/>33.11. Structure of buildings --<br/>33.12. Control concepts --<br/>33.13. Access control system design --<br/>33.14. Manned access control --<br/>33.15. Access log or register --<br/>33.16. Entry to interior or restricted areas --<br/>33.17. Vehicle control --<br/>33.18. Equipment control --<br/>33.19. Asset tagging --<br/>33.20. Door security --<br/>33.21. Door furniture --<br/>33.22. Windows --<br/>33.23. Electronic access control systems --<br/>33.24.Components in electronic systems --<br/>33.25. Advantages and disadvantages of electronic systems --<br/>33.26. Training --<br/>33.27. Special considerations --<br/>33.28. Disability discrimination --<br/>34. Customer Relations --<br/>34.1. The importance of good service delivery --<br/>34.2. Customer care --<br/>34.3. Customer service --<br/>34.4.Communication --<br/>34.5. Service delivery requirements. Contents note continued: 34.6. Analysis tools --<br/>34.7. Questionnaires --<br/>34.8. User groups --<br/>34.9. Mystery shopping --<br/>34.10. Critical service features --<br/>34.11. Gap analysis --<br/>34.12. Service quality (SERVQUAL) --<br/>34.13. Internal customer service --<br/>34.14. FM Helpdesk --<br/>34.15. Service level agreements (SLAs) --<br/>34.16. Service standards --<br/>35. Waste Management --<br/>35.1. Introduction --<br/>35.2. Waste management policy --<br/>35.3. Waste management structure --<br/>35.4. Waste management procedures --<br/>35.5. Duty of care --<br/>35.6. Waste minimisation --<br/>35.7. Building design --<br/>35.8. Operational buildings --<br/>35.9. Business activities and business processes --<br/>35.10. Product labelling --<br/>35.11. Recycling --<br/>35.12. Anaerobic Digestion (AD) --<br/>35.13. Waste to Energy (WTE) --<br/>35.14. Waste product database --<br/>35.15. Waste classification --<br/>35.16. Waste management audits --<br/>35.17. Targets --<br/>35.18. Landfill --<br/>35.19. Legislation --<br/>36. Catering and Hospitality Services --<br/>36.1. Introduction. Contents note continued: 36.2. Contracted-out catering services --<br/>36.3. Contract types --<br/>36.4. Catering strategy --<br/>36.5. Catering objectives --<br/>36.6. Catering specification --<br/>36.7. Catering costs --<br/>36.8. Catering services review --<br/>36.9. Food hygiene and safety --<br/>36.10. Legislation --<br/>37. Quality Management --<br/>37.1. Quality --<br/>37.2. Quality management (QM) --<br/>37.3. Continuous improvement --<br/>37.4. Lean --<br/>37.5. Quality systems and procedures --<br/>37.6. Total quality management --<br/>37.7. Business Excellence Model --<br/>European Foundation of Quality Management --<br/>37.8. Six Sigma --<br/>37.9. Quality standards and accreditation schemes --<br/>37.10. Standards --<br/>37.11. Benchmarking --<br/>37.12. FM benchmarking --<br/>38. Document Management Services --<br/>38.1. Corporate information --<br/>38.2. Document management --<br/>38.3. Mail --<br/>38.4. Reprographics --<br/>38.5. Photocopiers --<br/>38.6. Printers --<br/>38.7. Multi-function devices (MFDs) --<br/>38.8. Facsimile (fax) machines --<br/>38.9. Electronic document management system (EDMS). Contents note continued: 38.10. Audio visual equipment --<br/>38.11. Archives --<br/>39. Sustainability and Environmental Issues --<br/>39.1. Introduction --<br/>39.2. Historical overview --<br/>39.3. Definitions --<br/>39.4. Earths Resources --<br/>39.5. Ecological footprint --<br/>39.6. One Planet Living Principles --<br/>39.7. FM's role --<br/>39.8. Environmental Impacts --<br/>39.9. History of CSR --<br/>39.10. CSR responsibilities --<br/>39.11. CSR Standards --<br/>39.12. Measuring CSR --<br/>39.13. Benchmarking CSR --<br/>39.14. CSR and Environmental Policy.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element	Facility Management
9 (RLIN)	981
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element	Industrial Management
9 (RLIN)	982
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Koha item type	General Books
Source of classification or shelving scheme

Holdings
Withdrawn status	Lost status	Damaged status	Not for loan	Home library	Current library	Shelving location	Date acquired	Total Checkouts	Full call number	Barcode	Date last seen	Price effective from	Koha item type
				Central Library, Sikkim University	Central Library, Sikkim University	General Book Section	29/08/2016		658.2 WIG/F	P41855	29/08/2016	29/08/2016	General Books