Management information systems: text and cases: a digital-firm perspective/ (Record no. 163596)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00400nam a2200145Ia 4500 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9780070146624 |
| 040 ## - CATALOGING SOURCE | |
| Transcribing agency | CUS |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.4038 |
| Item number | JAW/M |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Jawadekar, W. S. |
| 245 #0 - TITLE STATEMENT | |
| Title | Management information systems: text and cases: a digital-firm perspective/ |
| Statement of responsibility, etc. | W.S. Jawadekar |
| 250 ## - EDITION STATEMENT | |
| Edition statement | 4th ed |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc. | New Delhi: |
| Name of publisher, distributor, etc. | McGraw Hill, |
| Date of publication, distribution, etc. | 2010. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xix, 829 p. |
| Other physical details | ill. |
| Dimensions | 24 cm. |
| 505 ## - FORMATTED CONTENTS NOTE | |
| Formatted contents note | STRATEGIC VIEW OF MIS<br/>1. Management Information Systems in a Digital Firm<br/>1.1 Management Information System (MIS): Concept 3<br/>1.2 MIS: Definition 6<br/>1.3 Role of the Management Information System 7<br/>1.4 Impact of the Management Information System 8<br/>1.5 MIS and the User 9<br/>1.6 Management as a Control System K)<br/>1.7 MIS: A Support to the Management 13<br/>1.8 Management Effectiveness and MIS 13<br/>1.9 Organisation as a<br/>System 17<br/>1.10 MIS: Organisation Effectiveness 19<br/>1.11 MIS for a Digital Firm 21<br/>Key Terms 23<br/>Review Questions 23<br/>Confirm Your Understanding 24<br/>Case Study 25<br/><br/>2. E-Business Enterprise: A Digital Firm<br/>2.1 Introduction to 'E-Business Enterprise: A Digital Firm' 27<br/>2.2 Organisation of Business in a Digital Firm 31<br/>2.3 E-business 34<br/>2.4 E-commerce 36<br/>2.5 E-communication 43<br/>2.6 E-collaboration 44<br/>2.7 Real Time Enterprise 47<br/>Contents<br/>2.8 What are the Technology Options for Becoming a Real Time Enterprise 48<br/>Key Terms 51<br/>Review Questions 52<br/>Confirm Your Umlersumding 53<br/>Case Study 54<br/><br/>3. Strategic Management ofBusiness Performance<br/>3.1 The Concept of Corporate Planning<br/>3.2 Essentiality ofStrategic Planning 62<br/>3.3 Development of the Business Strategies 65<br/>3.4 Types of Strategics 66<br/>3.5 Short-Range Planning 69<br/>3.6 Tools of Planning 70<br/>3.7 Strategic Analysis ofBusiness 73<br/>3.8 Balance Score Card, Score Card and Dash Board 76<br/>3.9 MIS: Strategic Business Planning 83<br/>Key Terms 86<br/>Review Questions 86<br/>Confirm Your Understanding 87<br/>Case study 89<br/><br/>4. Information Security Challenges in E-Enterprises<br/>4.1 Introduction 96<br/>4.2 Security Threats and Vulnerability 98<br/>4.3 Controlling Security Threat and Vulnerability WO<br/>4.4 Managing Security Threat in E-Business 103<br/>4.5 Disaster Management 107<br/>4.6<br/>Information Security 110<br/>Key Terms 115<br/>Review Questions 115<br/>Confirm Your Understanding 116<br/>Case Study 118<br/><br/>5. Information Technology: Impact on Society<br/>5.1 Introduction 121<br/>5.2 Impact ofIT on Privacy 122<br/>5.3 Ethics 125<br/>5.4 Technical Solutions for Privacy Protection 126<br/>5.5 Intellectual Property, Copyright and Patents 127<br/>5.6 Impact of Information Technology on the Workplace 129<br/>5.7 Information System Quality and Impact 130<br/>5.8 Impact on Quality of Life 132<br/>Key Terms 133<br/>Review Questions 133<br/>Confirm Your Understanding 134<br/>Case Study 135<br/>Exercises {Part 1) 140<br/><br/><br/>PART II<br/>BASICS OF MANAGEMENT INFORMATION SYSTEMS<br/>6. Decision-Making I47<br/>6.1 Decision-Making Concepts 147<br/>6.2 Decision-Making Process 150<br/>6.3 Decision Analysis by Analytical Modelling 156<br/>6.4 Behavioural Concepts in Decision-Making 158<br/>6.5 Organisational Decision-Making 158<br/>6.6 MIS and Decision-Making 160<br/>Key Terms 161<br/>Review Questions 161<br/>Confirm Your Understanding 162<br/>Case Study 164<br/><br/>7. Information, Knowledge, Business Intelligence 168<br/>7.1 Information Concepts 168<br/>7.2 Information: A Quality Product 172<br/>13 Classification of the Information 175<br/>7.4 Methods of Data and Information Collection 176<br/>7.5 Value of the Information 178<br/>7.6 General Model of a Human as an Information Processor 179<br/>1.1 Summary of Information Concepts and their Implications 180<br/>7.8 Knowledge and Knowledge Management Systems 183<br/>7.9 Business Intelligence 187<br/>7.10 MIS, and the Information and Knowledge 188<br/>Key Terms 191<br/>Review Questions 191<br/>Confirm Your Understanding 194<br/>Case Study 195<br/>Contents<br/>Contents<br/><br/>8. Systems F^ngineerin^: Analysis and Design 200<br/>8.1 System Concepts 2(H)<br/>8.2 Systems Control 202<br/>8.3 Types ol'System 205<br/>8.4 Handling System Complexity 20^<br/>8.5 Classes of Systems 212<br/>8.6 General Model ol MIS 2/5<br/>8.7 The Need for System Analysis 217<br/>8.8 System Analysis ol the Hxisting System 220<br/>8.9 System Analysis ol a New Requirement 222<br/>8.10 System Development Model 224<br/>8.1 I Structured System Analysis and Design (SSAD) 22^\<br/>8.12 Object Oriented Analysis (OOA) 2M)<br/>8.13 System Development Through OO T: AUse Case Model 2J3<br/>8.14 OOSAD Development Life Cycle 2JS<br/>Key Terms 252<br/>Review Questions 252<br/>Confirm Your Understanding 257<br/>Case Study 260<br/><br/>9. Development Process ofMIS 284<br/>9.1 Development of Long Range Plans of the MIS 2H4<br/>9.2 Ascertaining the Class of Information 2HH<br/>9.3 Determining the Information Requirement 292<br/>9.4 Development and Implementation ofthe MIS 294<br/>9.5 Management ofInformation Quality in the MIS 299<br/>9.6 Organisation for Development of MIS 301<br/>9.7 MIS: Development Process Model 302<br/>Key Terms 305<br/>Review Questions 305<br/>Confirm Your Understanding 307<br/>Case Study 308<br/><br/>10. Strategic Design of MIS<br/>10.1 Strategic Management ofthe Business 332<br/>10.2 Why Strategic Design ofMIS? 333<br/>10.3 Balance Score Card, Score Card and Dash Board 336<br/>10.4 Strategic Design of MIS 340<br/>10.5 Development Process Steps for Strategic Design (SD) of MIS 341<br/>132<br/>10.6 Illustrating SDof MIS for Big Bazzaar 342<br/>10.7 Strategic Management of Business and SD of MIS 346<br/>10.8 Business Strategy Determination 347<br/>10.9 Business Strategy Implemeniation 34H<br/>Key Terms 349<br/>Review Questions 349<br/>Confirm Your Understanding 350<br/>Case Study 352<br/><br/>11. Business Process Re-Engineering (RPR)<br/>11.1 Introduction 355<br/>11.2 Business Process 359<br/>11.3 Process Model of the Organisation 361<br/>11.4 Value Stream Model of the Organisation 362<br/>11.5 What Delays the Business Process? 365<br/>11.6 Relevance of Information Technology (IT) 368<br/>11.7 MlSandBPR 370<br/>Key Terms 370<br/>Review Questions 37}<br/>Confirm Your Understanding 371<br/>Case Study 372<br/>Exercises (Part II) 375<br/><br/><br/>PART III<br/>APPLICATIONS OF MANAGEMENT INFORMATION SYSTEMS TO E-BUSINESS<br/>12. Applications in Manufacturing Sector<br/>12.1 Introduction 383<br/>12.2 Personnel Management (PM) 385<br/>12.3 Financial Management (FM) 388<br/>12.4 Production Management<br/>(PM) 393<br/>12.5 Raw Materials Management (RMM) 397<br/>12.6 Marketing Management 404<br/>12.7 Corporate Overview 409<br/>Key Terms 412<br/>Review Questions 412<br/>Confirm Your Understanding 413<br/>Case Study 415<br/>Contents<br/>i I Contents<br/><br/>13. Applications in Service Sector 421<br/>13.1Introduction to Service Sector 421<br/>13.2 Creating a Distinctive Service 422<br/>13.3 Service Concept 424<br/>13.4 Service Process Cycle and Analysis 426<br/>13.5 Customer Service Design 427<br/>13.6 Service Management System 42S<br/>13.7 MIS Applications in Service Industry 4.^3<br/>13.8 MIS: Service Industry 449<br/>Key Terms 450<br/>Review Questions 450<br/>Confirm Your Understanding 451<br/>Case Study 452<br/><br/>14. Decision Support Systems and Knowledge Management 456<br/>14.1 Decision Support Systems (DSS): Concept and Philosophy 456<br/>14.2 Group Decision Support System (GDSS) 476<br/>14.3 DSS Application in E-enterprise 478<br/>14.4 Knowledge Management 480<br/>14.5 Knowledge Management Systems 4H4<br/>14.6 Knowledge Based Expert System (KBES) 490<br/>14.7 MIS and the Benefits of DSS 494<br/>Key Terms 496<br/>Review Questions 496<br/>Confirm Your Understanding 497<br/>Case Study 499<br/><br/>15. Enterprise Management Systems 506<br/>15.1 Enterprise Management System (EMS) 506<br/>15.2 Enterprise Resource Planning (ERP) System 509<br/>15.3 ERP Model and Modules 514<br/>15.4 Benefits of the ERP 518<br/>15.5 ERP Product Evaluation 520<br/>15.6 ERP Implementation 522<br/>15.7 Supply Chain Management (SCM) 525<br/>15.8 Information Management in SCM 529<br/>15.9 Customer Relationship Management (CRM) 530<br/>15.10 EMS and MIS 537<br/>Key Terms 539<br/>Review Questions 540<br/>Confirm Your Understanding 540<br/>Case Study 542<br/>Exercises (Part III) 547<br/><br/><br/>PART IV<br/>INFOTECH INFRASTRUCTURE<br/>16. Technology of Information Systems 55.7<br/>16.1 Introduction 557<br/>16.2 Data Processing 558<br/>16.3 Transaction Processing 559<br/>16.4 Application Processing 561<br/>16.5 Information System Processing 562<br/>16.6 OLAP for Analytical Information 564<br/>16.7 TQM of Information System 567<br/>16.8 Human Factors and User Interface 571<br/>16.9 Real Time Systems and Good Design 573<br/>16.10 Case Tools and I-Case 575<br/>16.11 Strategic Nature of IT Decision 578<br/>16.12 Evaluation and Feasibility of IT Solutions 583<br/>16.13 MIS: Choice ofthe 'Information Technology' 586<br/>Key Terms 587<br/>Review Questions 587<br/>Confirm Your Understanding 588<br/><br/>17. Unified Communications and Networks 59q<br/>17.1 Introduction to Network 590<br/>17.2 Network Topology 591<br/>17.3 Features of Network 594<br/>17.4 Data Communication 596<br/>17.5 Examples of Network Applications 600<br/>17.6 Components of Unified Communications (UC) 605<br/>17.7 Communications Enabled Business Processes (CEBP) 607<br/>17.8 WiMAX Technology 608<br/>Key Terms 612<br/>Review Questions 612<br/>Confirm Your Understanding 613<br/>Contents<br/>XVlll<br/>Contents<br/><br/>18. Database and Client Server Architecture<br/>18.1 Database Concepts 614<br/>18.2 Database Models 620<br/>18.3 Data Models 625<br/>18.4 Database Design 627<br/>18.5 Conceptual Model and Physical Model 633<br/>18.6 RDBMS 639<br/>18.7 Client-Server Architecture 643<br/>18.8 Client-Server Implementation Strategies 651<br/>18.9 MIS and RDBMS 653<br/>Key Terms 656<br/>Review Questions 656<br/>Confirm Your Understanding 657<br/><br/>19. Data Warehouse: Architecture to Implementation<br/>19.1 Introduction 658<br/>19.2 Data in Data Warehouse 662<br/>19.3 Architecture of Data Warehouse 666<br/>19.4 Data<br/>Warehouse Design <569<br/>19.5 Justifying the Data Warehouse 670<br/>19.6 Organisation and Management of Data Warehouse 672<br/>19.7 Implementation of Data Warehouse 675<br/>19.8 Business Intelligence 683<br/>19.9 Data Warehouse and MIS 685<br/>' Key Terms 688<br/>Review Questions 688<br/>Confirm Your Understanding 689<br/><br/>20. E-Business Technology<br/>20.1 Introduction to E-business 690<br/><br/>Models of E-business 694<br/>Internet and World Wide Web (WWW) 699<br/>Intranet/Extranet 709<br/>Security in E-business 715<br/>Electronic Payment Systems 718<br/>Impact of Web on Strategic Management 718<br/>Web Enabled Business Management 721<br/>Enterprise: Content Management System (CMS) 724<br/><br/>20.10 Enterprise Portal 730<br/>20.11 MIS in Web Environment 733<br/>Key Terms 736<br/>Review<br/>Questions 737<br/>Confirm Your Understandin\i 738<br/>Exercises (Part IV) 739<br/>PART V<br/><br/>COMPREHENSIVE CASES ON MANAGEMENT INFORMATION SYSTEMS<br/>1. Sandvik Asia Limited, Pune India (A ease study ofa Digital Firm) 745<br/>2. Techno-Cases in E-Enterprise Management 7^5<br/>3. Case Digest of SCM<br/>4. FS Square Infotech Ltd. (FSIT)<br/>5. Home Land Groceries and Stores (HLGS) gQ3<br/> |
| 650 ## - SUBJECT | |
| Keyword | Management information systems |
| 650 ## - SUBJECT | |
| Keyword | Information resources management |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | General Books |
| Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Full call number | Accession number | Date last seen | Date last checked out | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Central Library, Sikkim University | Central Library, Sikkim University | General Book Section | 29/08/2016 | 658.4038 JAW/M | P18506 | 21/09/2017 | 21/09/2017 | General Books |