Administration and management in criminal justice: a service quality approach/

Allen,Jennifer M.

Administration and management in criminal justice: a service quality approach/ Jennifer M. Allen, Rajeev Sawhney. - Los Angeles : Sage, c2010. - xvii, 529 p. : ill. ; 24 cm.

Includes bibliographical references and index.

Defining management and organization -- Open versus closed systems -- Service quality approach -- Environmental influences -- Conflict, power, and ethical issues -- Motivation -- Leadership -- Communication -- Police administration -- Courts -- Probation and parole -- Prisons, jails, and detention centers -- Security management -- Measuring organizational effectiveness and service quality.

9781412950817 (pbk.) 1412950813 (pbk.)


Criminal justice, Administration of.
Leadership.
Police administration.

364.068 / ALL/A
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