Total quality management/
Besterfield, Dale H.
Total quality management/ Dale H. Besterfield - 3rd ed. - New Delhi: Pearson, 2008. - 652 p.
I. PRINCIPLES And PRACTICES.
1. Introduction.
2. Leadership.
3. Customer Satisfaction.
4. Employee Involvement.
5. Continuous Process Improvement.
6. Supplier Partnership.
7. Performance Measures.
II. TOOLS AND TECHNIQUES.
8. Benchmarking.
9. Information Technology.
10. Quality Management Systems.
11. Environmental Management Systems.
12. Quality Function Deployment (QFD).
13. Quality By Design.
14. Failure Mode and Effect Analysis (FMEA).
15. Products Liability.
16. Total Productivity Maintenance.
17. Management Tools.
18. Statistical Process Control (SPC).
19. Experimental Design.
20. Taguchi's Quality Engineering.
Appendix.
References.
Index.
9788120328839 8120328833
Management
658.4013 / BES/T
Total quality management/ Dale H. Besterfield - 3rd ed. - New Delhi: Pearson, 2008. - 652 p.
I. PRINCIPLES And PRACTICES.
1. Introduction.
2. Leadership.
3. Customer Satisfaction.
4. Employee Involvement.
5. Continuous Process Improvement.
6. Supplier Partnership.
7. Performance Measures.
II. TOOLS AND TECHNIQUES.
8. Benchmarking.
9. Information Technology.
10. Quality Management Systems.
11. Environmental Management Systems.
12. Quality Function Deployment (QFD).
13. Quality By Design.
14. Failure Mode and Effect Analysis (FMEA).
15. Products Liability.
16. Total Productivity Maintenance.
17. Management Tools.
18. Statistical Process Control (SPC).
19. Experimental Design.
20. Taguchi's Quality Engineering.
Appendix.
References.
Index.
9788120328839 8120328833
Management
658.4013 / BES/T